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For Companies At a Glance
- Tasks: Lead a team to achieve sales targets and ensure top-notch customer service.
- Company: Join Nisbets, a leader in market products with a focus on growth and development.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and ongoing training opportunities.
- Why this job: Gain valuable retail experience while making a real impact in a supportive environment.
- Qualifications: No specific qualifications required; just bring your passion and drive!
- Other info: Flexible hours and a chance to develop your career in a dynamic team.
The predicted salary is between 21600 - 37800 £ per year.
In order to fully support the planned growth, we need to recruit a Retail Supervisor to support the Store Management team in overseeing the daily operations of the store. Demonstrate passion and drive in motivating a team of Retail Sales Advisors to achieve sales targets and KPIs by providing first-class customer service. Maintain high standards of presentation and health and safety compliance to create the best possible experience for every visitor. This role offers an opportunity to gain wider commercial awareness and understanding of how Nisbets operates and delivers market-leading products worldwide. Joining the team at Nisbets, you will be supported and guided in your career progression, with ongoing training to help you achieve your goals.
What will I be doing as a Retail Supervisor?
- Responsible for opening and closing the store in the manager's absence.
- Manage daily floor plan, ensuring the right people are in the right place at the right time to drive results.
- Act as a role model to the team, demonstrate excellent end-to-end customer service, and motivate the team to do the same.
- Plan and execute motivational, inspirational, and informative team briefs throughout each day.
- Understand KPIs and how they are used to drive store results.
- Contribute to store sales targets and KPIs, including revenue, margin, conversion, footfall, quotes, and ATV, to maximize profitability.
- Lead store outreach activities, incorporating them into the daily plan, and demonstrate best practices during phone calls and visits.
- Identify revenue potential within the local area, including regular and new business opportunities.
- Perform general shop floor duties, including stock replenishment and processing deliveries, housekeeping, and stock management.
- Ensure the store consistently exceeds visual merchandising standards, including promotional areas, to meet compliance.
- Accurately complete stock audits in line with company policies.
- Ensure customer payment transactions are processed according to policy.
- Complete end-of-day reconciliation, investigate discrepancies, and report in line with policy.
- Complete daily floor walk documents to ensure store standards are maintained and understood by the team.
- Conduct weekly role-play scenarios to develop team skills in sales, conflict resolution, and outreach.
- Adhere to daily operating checklists, delegate tasks, and follow up to ensure smooth store operations.
- Treat all visitors with respect and consideration, using provided training to handle difficult situations positively.
What can I expect working as a Retail Supervisor?
- Competitive base salary of £27,000.
- Performance-related bonus paid quarterly, pro-rata for part-time roles.
- 20 days holiday plus an attendance bonus, which can add up to 4 additional days or a cash payment.
- Christmas gift payment.
- Ongoing training and support, both in-store and via our learning management platform.
- Excellent opportunities for career development within retail or the wider business.
- Access to hundreds of high street discounts.
- Staff discount on all products, up to 60% off own brand products.
- Employee Assistance Programme with 24-hour counselling access.
Retail Supervisor employer: Nisbets
Contact Detail:
Nisbets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Nisbets' products and services. Understanding what the company offers will not only help you in interviews but also demonstrate your genuine interest in the role and the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in the past. Be ready to discuss specific situations where you successfully drove results or improved team performance.
✨Tip Number 3
Research common KPIs in retail and be prepared to discuss how you can use them to drive store performance. This knowledge will show that you understand the metrics that matter in a retail environment.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond for customers, as this aligns with the company's focus on providing first-class service.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to motivate a team and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as managing daily operations and maintaining high standards.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as sales increases or successful team projects. This will help illustrate your capability to contribute to store sales targets and KPIs.
Prepare for Potential Interview Questions: Think about how you would respond to questions related to team motivation, customer service excellence, and handling difficult situations. Prepare examples that reflect your experience and approach to these scenarios.
How to prepare for a job interview at Nisbets
✨Show Your Passion for Customer Service
As a Retail Supervisor, demonstrating your passion for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Understand KPIs and Sales Targets
Familiarise yourself with key performance indicators (KPIs) relevant to retail. During the interview, discuss how you have used KPIs to drive results in past positions and how you plan to achieve sales targets in this role.
✨Demonstrate Leadership Skills
As a potential leader, it's important to showcase your ability to motivate and inspire a team. Prepare to discuss specific instances where you've successfully led a team, handled conflicts, or conducted training sessions.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview to assess your problem-solving and customer interaction skills. Practice common retail situations, such as handling difficult customers or motivating team members, to demonstrate your readiness for the role.
