Retail Supervisor in London

We are currently recruiting for a Retail Supervisor to work 40 hours a week, working 5 out of 6 days Monday – Saturday (flexibility may be needed). Annual Salary £32,000.

About The Role

In order to fully support the growth of our store, we are looking to recruit a Retail Supervisor to help the Store Management team in overseeing the daily operations. We are looking for someone who can demonstrate a passion for our business and aid in driving a team of Retail Sales Advisors to achieve sales targets and KPIs, as well as ensuring all health and safety aspects of the store are in line with compliance. The ideal person should be able to maintain a high standard of presentation and customer service to create the best possible experience for every visitor. In this role, you will have an opportunity to gain a wider commercial awareness and understanding around how Nisbets operates and delivers market-leading products all over the world. You will be joining a team where you will be supported and guided in your career progression.

What will I be doing as Retail Supervisor?

• Responsible for Opening and Closing of the store in a manager’s absence.
• Responsible for daily floor plan, right people in, the right place at the right time, doing the right things to drive results.
• Acts as a role model to the team, demonstrates excellent end-to-end customer service and motivates the team to do the same.
• Plans and executes motivational, inspirational, informative team briefs throughout each day.
• Understand KPIs and how they are used to drive Store results.
• Takes ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximize profitability of the store.
• Take a leading role with Store Outreach by ensuring activities and resources are incorporated into the daily plan.
• Demonstrates best practice to the team during phone calls and visits.
• Identify Revenue potential within local area including Regular and New Business opportunities.
• Partake in general shop floor duties, including stock replenishment and processing deliveries.
• Ensure the Store consistently exceeds visual merchandising standards including promotional areas to meet compliance.
• Accurately complete stock auditing processes in line with company compliance.
• Ensure the team process customer payment transactions in line with policy.
• Ensure end of day reconciliation is completed in full while ensuring discrepancies are investigated and reported in line with policy.
• Daily floor walk document completed to ensure Store standards are consistently met and the Team understand the importance.
• Conduct weekly role play scenarios to develop the team's skills in areas such as sales, conflict resolution, and outreach.
• Adhere to daily operating checklist, delegating and following up with the team to ensure the smooth running of the Store.
• Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.

What can I expect working as Retail Supervisor?

• Competitive base salary.
• Performance related bonus paid quarterly onto your annual salary (pro rata for part time).
• 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
• Christmas Gift Payment.
• Ongoing training and support, in store and through our learning management platform.
• Excellent Opportunities for Career development, in Retail or the wider business.
• Access to hundreds of high street discounts.
• Staff Discount applicable to all products and up to 60% on own brand products.
• Employee Assist Programme with access to 24-hour counselling.

About You

The ideal candidate should have a passion for motivating a team to create a first-class customer experience. They should be proactive and willing to go the extra mile to find the right solution for the customer. The candidate should take pride in personal and store standards, continuously seeking ways to enhance the customer experience through store presentation and team motivation. They should understand the importance of policy compliance and identify opportunities to coach and upskill the team whenever possible.

The ideal candidate would have experience in:

• Customer service within any sector.
• Supervising a team.
• Delegating and organising workload.
• Working with targets and KPIs.
• Retail experience.
• Rota management.
• First point of escalation.
• An open and inclusive outlook with interpersonal sensitivity.
• Enjoys motivating a team to achieve targets.
• Organised with great time keeping.
• Basic numeracy and literacy skills.
• Basic IT skills.
• Great verbal and written communicator.
• Driven by team and personal success.

Whilst the above is a suggested list of attributes for the role, Nisbets values diversity and is committed to creating an inclusive environment. We welcome applicants from diverse perspectives and backgrounds. Unique thinking is an asset to our teams. Please note: The role involves a level of physical activity, such as standing for extended periods, lifting and moving items up to 25kg. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.