Customer Service Advisor

We have a fantastic opportunity for a Service Advisor to join the team at Nisbets! As a Service Advisor, you will be the key point to provide a great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained, you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty.

You will get to work with a very collaborative and supportive team, who really do live and breathe the true meaning of teamwork, where everyone pulls together to get things done. We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training. This role will be based at our Avonmouth office working Monday – Friday 8:00-4:45 or 8:15-17:00 depending on shift, with flexibility to work from home as part of a hybrid working pattern following a period of training.

Annual Salary: £26,388

Key Accountabilities:

• Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
• Raising repair requests, in or out of warranty.
• Offering troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
• Undertakes any additional Service activities as requested by the Service Team Leader.

Capabilities, Skills and Experience Required:

• Experience working in a customer service environment.
• Experience using Microsoft Office and company systems.
• Telephone experience.
• An excellent standard of written and spoken English.
• Attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multitask whilst also thinking out of the box to achieve the best resolution for the customer.

Core Skills:

• Teamwork
• Communication
• Coaching style
• Drive for results

Benefits:

• Competitive base salary with an annual performance related bonus which can be up to 3%.
• 25 days holiday (prorated for part-time roles).
• Additional Day off for your Birthday!
• The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks.
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen.
• Huge discounts on our full range of products, with up to 60% off our own brand labels.
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
• On-going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications.