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- Tasks: Lead a team in managing high-value credit accounts and drive operational excellence.
- Company: Join Nisbets Limited, a dynamic finance team in Avonmouth.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by optimising systems and enhancing customer experience.
- Qualifications: 5+ years in credit control and 3+ years in a leadership role required.
- Other info: Collaborative environment with strong focus on process improvement and team development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Credit Control Team Leader – Non-Standard Accounts
Nisbets Limited are currently recruiting for a Credit Control Team Leader to join our Finance team in Avonmouth and lead the performance of our non-standard accounts portfolio.
This role will be based at our Avonmouth office, with flexibility to work from home as part of a hybrid working pattern following a period of training.
The successful candidate will be responsible for managing a strategic portfolio of high-value accounts—including NHS, local authorities, buying groups, and EDI-enabled customers. You will drive operational excellence through effective ledger oversight, stakeholder engagement, and continuous process improvement, ensuring risks are identified and resolved promptly.
You will lead a team of four, oversee the top 10 high-profile accounts, and collaborate cross‑functionally to optimise systems, improve customer experience, and support business performance. This is an exciting opportunity for a commercially astute and highly organised individual with a strong background in credit control and team leadership.
Key Accountabilities
- Lead and manage credit control for complex, high‑value accounts, ensuring timely collections and dispute resolution.
- Own and oversee the top 10 strategic accounts, ensuring compliance with credit limits and internal controls.
- Conduct regular ledger reviews to identify aged debt, unallocated payments, and risk exposure.
- Build strong relationships with key stakeholders across NHS, local authorities, and buying groups.
- Produce regular reporting to support operational and financial decision‑making.
- Champion process improvement initiatives and support automation and reporting upgrades.
- Coach and develop team members, setting clear objectives and KPIs.
- Support EDI adoption and troubleshoot integration issues with finance systems.
- Collaborate with IT, finance, and operations to enhance data flow and reporting accuracy.
Capabilities, Skills and Experience Required
- Minimum 5+ years’ experience in credit control, ideally within retail or similar industries.
- 3+ years’ experience in a supervisory or managerial role.
- Proven experience in project delivery and continuous improvement.
- Strong leadership and team development skills.
- Excellent analytical, organisational, and problem‑solving abilities.
- Proficient in ERP, CRM, and data management systems.
- Effective communicator with strong stakeholder engagement skills.
- Results‑driven with a focus on KPIs and performance improvement.
Seniority level
Associate
Employment type
Full‑time
Job function
Accounting/Auditing and Other
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Credit Control Team Leader - Non-Standard Accounts employer: Nisbets
Contact Detail:
Nisbets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Team Leader - Non-Standard Accounts
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who work with credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Nisbets Limited and their approach to credit control. Show us you understand their business and how you can contribute to managing those high-value accounts effectively.
✨Tip Number 3
Practice your leadership pitch! As a Credit Control Team Leader, you'll need to demonstrate your team management skills. Share examples of how you've coached team members and improved processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Credit Control Team Leader - Non-Standard Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Credit Control Team Leader. Highlight your experience in managing high-value accounts and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how you can drive operational excellence at Nisbets. Be sure to mention specific achievements that demonstrate your capabilities.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've coached team members or improved processes in previous roles. We love seeing candidates who can inspire and develop others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nisbets
✨Know Your Numbers
Make sure you brush up on your credit control metrics and KPIs. Be ready to discuss how you've managed high-value accounts in the past, especially any specific figures that demonstrate your success in collections and dispute resolution.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in previous roles. Think about times when you coached team members or improved processes. Highlight your ability to set clear objectives and how you’ve driven performance improvements.
✨Understand Stakeholder Engagement
Familiarise yourself with the key stakeholders mentioned in the job description, like NHS and local authorities. Be prepared to discuss how you would build strong relationships with them and any past experiences you have in engaging with similar groups.
✨Emphasise Continuous Improvement
Be ready to talk about any process improvement initiatives you've championed. Discuss how you’ve supported automation or reporting upgrades in your previous roles, and how you plan to bring that mindset to the new position.
