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For Companies At a Glance
- Tasks: Lead a dynamic team in customer onboarding and credit risk management.
- Company: Join Nisbets Limited, a leader in the catering and hospitality industry.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving process improvements.
- Qualifications: 5+ years in customer onboarding and 2+ years in a leadership role required.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Nisbets Limited are currently recruiting for a Team Leader to join our Finance team at 4th Way and lead a customer-centric team focused on delivering seamless onboarding and robust credit and risk management. This role will be based at our 4th Way office, with flexibility to work from home as part of a hybrid working pattern following an initial training period.
Responsibilities
- Lead, coach, and develop a high-performing team, fostering a culture of ownership and continuous improvement.
- Oversee end-to-end customer onboarding including KYC, credit checks, and account setup.
- Maintain the integrity of customer master data across systems (Maginus and Iris), implementing controls for validation and change requests.
- Champion risk management and fraud prevention within the team, ensuring compliance with internal controls and regulatory standards.
- Collaborate with Sales, Credit, Legal, and IT to resolve onboarding blockers and enhance system integration.
- Produce monthly and ad-hoc reporting to monitor performance and SLA adherence.
- Identify and implement process improvements using Lean methodologies.
- Support audit readiness and escalate high-risk accounts as needed.
Capabilities, Skills and Experience Required
- Minimum 5+ years’ experience in customer onboarding, data management, or operations, ideally within catering, hospitality, or a related industry.
- 2+ years’ experience in a supervisory or managerial role.
- Preferred qualifications: ICM, AAT, or equivalent experience.
- Strong understanding of credit risk, fraud prevention, and data governance.
- Excellent leadership, coaching, and team development skills.
- Highly organised with strong analytical and problem-solving abilities.
- Proficient in ERP, CRM, and data management systems.
- Effective communicator with a collaborative approach to cross-functional working
Role details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Accounting/Auditing and Other
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Credit Control Team Leader - Credit and Risk employer: Nisbets
Contact Detail:
Nisbets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Team Leader - Credit and Risk
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer onboarding and risk management, so you can show how you fit right in.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've developed teams and improved processes. This will highlight your experience and align with what they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace Credit Control Team Leader - Credit and Risk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Credit Control Team Leader. Highlight your experience in customer onboarding, data management, and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about credit risk management and how you can lead a team effectively. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience, especially in areas like KYC, credit checks, and fraud prevention. We’re keen on candidates who understand the ins and outs of these processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Nisbets
✨Know Your Numbers
Make sure you brush up on your financial knowledge, especially around credit risk and data management. Be ready to discuss specific metrics or KPIs you've worked with in the past, as this will show your understanding of the role's requirements.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about times when you fostered a culture of ownership or implemented process improvements. This will demonstrate your capability to lead a high-performing team.
✨Understand the Company Culture
Research Nisbets Limited and their approach to customer onboarding and risk management. Being able to articulate how your values align with theirs will help you stand out as a candidate who fits well within their team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to credit checks or onboarding blockers. Practising your responses to these scenarios will help you convey your problem-solving abilities and collaborative approach effectively.
