Service Administrator in Bristol

We have a fantastic opportunity for a Service Administrator to join our team here at Nisbets. As a Service Administrator, you will be key to ensuring our customers receive a best‑in‑class service by taking ownership of allocated accounts. You will get to work with a very collaborative and supportive team, who really live and breathe the true meaning of teamwork, where everyone pulls together to get things done. We would love to hear from existing employees who have a strong customer service background with good technical problem‑solving skills and who are looking for a new challenge. We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. We therefore support a hybrid working model after a period of training. This role will be based at our Avonmouth office. Working Monday – Friday 8:00‑4:45 or 8:15‑17:00 depending on shift, there will be flexibility to work from home as part of a hybrid working pattern following a period of training.

Key Accountabilities

• Act as the first point of contact for our customers, taking responsibility for processing each call or QMS through to a satisfactory conclusion.
• Oversee the day‑to‑day service calls and liaise with customers and engineers.
• Utilise service management software including Arsolvi Service Centre and Outlook.
• Manage a set of allocated accounts to ensure you deliver best‑in‑class service.
• Follow each job from the point of acceptance, entering and allocating on our maintenance management software, to preparing for invoicing once completed.
• Be the main point of contact for your accounts, as well as the engineers attending the calls, providing ETA’s and updates as necessary.
• Liaise with engineers, suppliers, and customers to ensure end‑to‑end customer and account management of workload, delivered to our customers in an appropriate timeframe.
• Effectively and efficiently manage core customer accounts.
• Raise, investigate and resolve invoices and invoice disputes.
• Undertake additional service activities as requested by the Service Team Leader.

Capabilities, Skills and Experience Required

• Remain calm under pressure and multitask while thinking outside the box to achieve the best resolution for the customer.
• Experience working with Microsoft Office suite, especially Outlook.
• Excellent standard of written and spoken English.
• Confident user of multiple systems, picking up new software quickly.
• Demonstrable customer service experience via telephone and e‑mail.
• Strong attention to detail.

Competitive base salary with an annual performance‑related bonus up to 3 %. 25 days holiday plus your birthday off (pro‑rata). Option to earn a maximum of 4 additional holiday days or a cash bonus, based on attendance (pro‑rata). Heavily subsidised canteen on site, hot food and drinks. Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen. Huge discounts on a full range of products, with up to 60 % off our own brand labels. Access to a confidential Employee Assistance Programme with Health Assured, offering 24 / 7 advice and guidance. Ongoing training and support through our learning management system, providing a broad range of courses and the chance to take industry‑recognised qualifications.

About Us

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.