Service Administarator (Part Time) in Bristol

We have a fantastic opportunity for a Service Administrator to join our team on a Part Time basis! This role will be based at our Avonmouth office, working 19 hours per week across Monday – Friday, ideally 4 to 5 days a week. We would prefer if someone could work mornings between 9am – 3pm where possible. There will be flexibility to work from home as part of a hybrid working pattern following a period of training.

As a Service Administrator, you will be key to ensuring our customers receive a best-in-class service by taking ownership of allocated accounts. You will work with a very collaborative and supportive team, who truly embody the meaning of teamwork.

We would love to hear from existing employees who have a strong customer service background with good technical problem-solving skills and are looking for a new challenge. We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all can thrive.

• Act as the first point of contact for our customers, processing each call or QMS through to a satisfactory conclusion.
• Oversee day-to-day service calls and liaise with customers and engineers.
• Utilise service management software including Asolvi Service Centre and Outlook.
• Manage a set of allocated accounts to ensure best-in-class service delivery.
• Follow each job from acceptance, entering and allocating on our maintenance management software, to preparing for invoicing once completed.
• Be the main point of contact for your accounts and the engineers attending the calls, providing ETA’s and updates as necessary.
• Liaise with engineers, suppliers, and customers to ensure end-to-end customer and account management of workload.
• Effective and efficient key account management of core customer base.
• Raise, investigate, and resolve invoices and invoice disputes.
• Undertake additional service activities as requested by the Service Team Leader.

• Ability to remain calm under pressure and multitask while thinking outside the box to achieve the best resolution for the customer.
• Experience of working with Microsoft Office suite is essential, especially Outlook.
• An excellent standard of written and spoken English is essential.
• Confident user of multiple systems with the ability to pick up new software quickly.
• Demonstrable customer service experience both through telephone and email.
• Strong attention to detail.

Competitive base salary with an annual performance-related bonus which can be up to 3%. 25 days holiday plus your birthday off! (Pro-rata). The option to earn a maximum of 4 additional days holiday or a cash bonus, based on your attendance. (Pro-rata). Heavily subsidised canteen on site serving a range of hot food and drinks. Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen. Huge discounts on our full range of products, with up to 60% off our own brand labels. Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance. Ongoing training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that all colleagues and potential future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and dream big. From a one-man operation in 1983 to the UK’s market leader today, it’s always been our determination to hit whatever goal we set ourselves. We’re looking for experts, passionate forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers, and problem solvers who are determined to grow, develop, and succeed.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you. You’ll be pushing the boundaries with us, day in day out, in a fast-paced, ever-changing environment.

You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level. We are a business with heart, delivering the equipment needed to excel from small indie diners to Michelin-star restaurants. If you join our team, you’ll be working in a family-owned business that isn’t afraid to let you grow and understands the value of innovation.

Ready to take the next step with us? Apply today.