Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice helping customers with machinery queries and repairs.
- Company: Join Nisbets, a supportive team that values collaboration and teamwork.
- Benefits: Enjoy a competitive salary, bonus potential, and 25 days holiday plus your birthday off!
- Why this job: Make a real difference by providing excellent customer service in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Access ongoing training, discounts, and a subsidised canteen while you grow your career.
The predicted salary is between 21000 - 30000 £ per year.
We have a fantastic opportunity to join the team at Nisbets on a contract for maternity cover. As a Service Advisor, you will be the key point to provide a great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained, you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty. You will work with a very collaborative and supportive team, who really do live and breathe the true meaning of teamwork, where everyone pulls together to get things done.
Annual Salary FTE: £25,349
Key Accountabilities:
- Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
- Raising repair requests, in or out of warranty.
- Offering troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
- Undertakes any additional Service activities as requested by the Service Team Leader.
Capabilities, Skills and Experience Required:
- Experience working in a customer service environment.
- Experience using Microsoft Office and company systems.
- An excellent standard of written and spoken English.
- Attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multitask whilst also thinking out of the box to achieve the best resolution for the customer.
Core Skills:
- Teamwork
- Communication
- Coaching style
- Drive for results
Benefits:
- Competitive base salary with an annual performance related bonus which can be up to 3%.
- 25 days holiday (prorated for part-time roles).
- Additional Day off for your Birthday!
- The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks.
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen.
- Huge discounts on our full range of products, with up to 60% off our own brand labels.
- Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
- Ongoing training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications.
About Us: Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. Ready to take the next step with us? Apply today.
Customer Service Repair Advisor in Bristol employer: Nisbets
Contact Detail:
Nisbets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Repair Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nisbets. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Show off your teamwork spirit! Nisbets values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any situations where you’ve helped others or contributed to a group goal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Repair Advisor in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled customer queries and provided solutions in the past. Use specific examples to demonstrate your ability to communicate effectively and resolve issues.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will show us that you can communicate well, which is key for a Customer Service Repair Advisor.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the job description, especially around teamwork and problem-solving. This shows us that you’re genuinely interested in joining our team at Nisbets.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Nisbets
✨Know Your Stuff
Before the interview, brush up on your knowledge of customer service principles and basic technical advice related to machinery. Familiarise yourself with common issues customers might face and think about how you would resolve them. This will show that you're proactive and ready to help.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and friendly communication. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Use examples from your past experiences where you successfully resolved customer queries.
✨Emphasise Teamwork
Nisbets values collaboration, so be prepared to discuss how you've worked effectively in a team before. Share specific instances where you contributed to a group effort or supported a colleague, highlighting your ability to pull together with others to achieve results.
✨Stay Calm Under Pressure
This role requires multitasking and staying composed during busy times. Think of examples where you've managed stressful situations successfully. During the interview, convey your calmness and problem-solving skills, as this will reassure them that you can handle the demands of the job.
