At a Glance
- Tasks: Be the friendly voice helping customers with machinery queries and repairs.
- Company: Join Nisbets, a family-owned business that values teamwork and innovation.
- Benefits: Enjoy competitive pay, 25 days holiday, and discounts on products.
- Other info: Hybrid working model available after training with ongoing support and training opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic opportunity for a Service Advisor to join the team at Nisbets! As a Service Advisor, you will be the key point to provide a great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained, you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty. You will get to work with a very collaborative and supportive team, who really do live and breathe the true meaning of teamwork, where everyone pulls together to get things done. We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training.
Key Accountabilities:
- Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
- Raising repair requests, in or out of warranty.
- Offering troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
- Undertakes any additional Service activities as requested by the Service Team Leader.
Capabilities, Skills and Experience Required:
- Experience working in a customer service environment.
- Experience using Microsoft Office and company systems.
- An excellent standard of written and spoken English.
- Attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multitask whilst also thinking out of the box to achieve the best resolution for the customer.
Core Skills:
- Teamwork
- Communication
- Coaching style
- Drive for results
Benefits:
- Competitive base salary with an annual performance related bonus which can be up to 3%.
- 25 days holiday (prorated for part-time roles).
- Additional Day off for your Birthday!
- The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks.
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen.
- Huge discounts on our full range of products, with up to 60% off our own brand labels.
- Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
- Ongoing training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications.
About Us:
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are. We’re determined to take the next step. But we need your help to do it. It’s all about you. If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; where you’ll test your skills and then develop them further than you thought you could – Nisbets is for you. You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast‑paced, ever‑changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level. We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family‑owned business that isn’t afraid to let you grow, that understands the value of innovation, and that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do. Ready to take the next step with us? Apply today.
Customer Repair Service Advisor in Bristol employer: Nisbets
Nisbets is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With no weekend or on-call shifts, our Mobile Service Engineers enjoy a balanced work-life schedule while benefiting from competitive salaries, generous bonuses, and extensive career growth opportunities. Located in the vibrant West Midlands, employees also have access to numerous perks, including a holiday buying scheme and discounts on high street brands, making it a rewarding place to build a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Repair Service Advisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nisbets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nisbets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Repair Service Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nisbets:Your cover letter is your chance to shine! Tell us why you want to work at Nisbets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nisbets!
How to prepare for a job interview at Nisbets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
