Credit Controller in Bristol

Credit Controller – Key Accounts

Nisbets is looking for a Credit Controller to manage credit control for strategic, high‑volume customers in the Key Accounts sector. This role is based in Avonmouth with hybrid working flexibility.

Responsibilities:

• Manage the full credit lifecycle for assigned key accounts, ensuring timely payments and minimal overdue debt.
• Reconcile customer statements and maintain ledger accuracy.
• Confirm and communicate payment dates to support accurate cashflow forecasting.
• Act as the primary point of contact for invoice disputes and payment queries, resolving issues with a One Touch mindset.
• Provide aged debt analysis, risk commentary, and account summaries for internal stakeholders.
• Collaborate with Sales, Customer Service, and Finance teams to align on resolution strategies.
• Support legal recovery processes where required, including liaison with third‑party agencies.
• Contribute to continuous improvement by identifying root causes of recurring issues and proposing process enhancements.
• Ensure all customer queries are logged in the designated system with timestamps and resolution status.
• Maintain SLA adherence and monitor digital communication adoption.

Requirements:

• Proven experience in credit control, ideally with key account or high‑volume exposure.
• Strong reconciliation and customer query resolution skills.
• Excellent communication—clear, confident, and customer‑focused.
• Detail‑oriented with a proactive, improvement‑driven mindset.
• Proficiency in Microsoft Office and ERP systems.
• Experience managing a high volume of accounts (desirable).
• Knowledge of fraud detection and prevention (desirable).
• Understanding of legal debt recovery processes (desirable).
• Strong team player with a collaborative mindset.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Finance, Customer Service and Administrative

Industries

Wholesale and Caterers

Location: Avonmouth, England, United Kingdom

Salary: £55,000–£65,000

Referrals increase your chances of interviewing at Nisbets by 2x.