At a Glance
- Tasks: Support and enhance core business applications in a dynamic IT team.
- Company: Join Nisbets, a leading family-owned business in the catering equipment sector.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and career development.
- Why this job: Make a real impact by optimising critical systems that support diverse business operations.
- Qualifications: Experience in application support and strong analytical skills are essential.
The predicted salary is between 28350 - 34650 £ per year.
Nisbets Limited are currently recruiting for an Application Support Analyst to join our IT team, supporting the stability, performance and continuous improvement of our core business systems. This role will be based at our Fourth Way office in Avonmouth, with flexibility to work from home as part of a hybrid working pattern following a period of training.
As an Application Support Analyst at Nisbets, you will be part of a collaborative team responsible for supporting a wide range of business-critical applications used across our retail, eCommerce, warehouse and finance operations. You will play a key role in resolving incidents, managing service requests, supporting system enhancements and ensuring applications continue to meet evolving business needs. This is a fast-paced and varied role, requiring strong analytical skills, excellent customer service and a proactive approach to problem solving.
You will work closely with colleagues across Service, Infrastructure, Development and Business Change teams, as well as third-party suppliers, to maintain reliable and effective business systems.
Key Accountabilities
- Own, progress and resolve application incidents and service requests within agreed service levels.
- Liaise with software vendors and third-party providers to investigate and resolve system issues.
- Administer and maintain core business applications, including ERP, Order Management Systems (OMS), payment processing, document management, EDI and digital sales channel solutions.
- Provide application support for critical business processes across supply chain, warehousing, logistics, inventory management, order fulfilment, finance and customer operations.
- Assess and deliver approved application change requests, contributing expertise to projects and continuous improvement initiatives.
- Test and implement approved application patches and updates in line with change control processes.
- Support application integrations, interfaces, data management and replication activities across ERP, OMS and associated business systems.
- Monitor and support end-to-end operational system workflows, ensuring reliable processing of customer orders, stock movements, warehouse transactions and supply chain data.
- Work collaboratively with Development and Infrastructure teams to maintain reliable end-to-end business services.
- Partner with business stakeholders to understand requirements, identify system enhancements and support changing business needs.
- Provide technical expertise and support for business-critical operational systems, ensuring alignment with evolving logistics, supply chain and commercial requirements.
- Contribute to system optimisation initiatives that improve operational efficiency, order accuracy and service performance across the business.
- Participate in on-call and out-of-hours support activities as required.
Capabilities, Skills and Experience RequiredEssential Requirements (Must Have)
- Previous experience in an Application Support Analyst or similar IT support role.
- Demonstrable experience supporting business-critical applications in a commercial environment.
- Experience supporting ERP (Enterprise Resource Planning) and OMS (Order Management System) platforms within a complex business environment.
- Working knowledge of Microsoft 365 applications.
- Intermediate SQL querying skills.
- Understanding of application integrations, interfaces, data management, replication and workflow concepts.
- Broad understanding of business processes and how technology supports operational performance.
- Knowledge of networking, IIS, .NET and core infrastructure principles relevant to application support.
- Excellent customer service, communication and stakeholder management skills.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines in a fast-paced environment.
- Ability to work collaboratively with technical teams, business users and external suppliers.
Desirable Requirements
- Experience within retail, distribution, logistics, warehousing, supply chain or multi-channel operational environments.
- Working knowledge of end-to-end supply chain processes including order fulfilment, inventory management, warehouse operations and customer delivery journeys.
- ITIL Foundation certification.
- Experience supporting eCommerce and digital sales channel applications.
- Exposure to EDI and third-party logistics integrations.
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.
We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
Application Support Analyst in Bristol employer: Nisbets
Nisbets is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work environment where teamwork thrives. Located in Avonmouth, our hybrid working model allows for flexibility after training, complemented by competitive salaries, generous holiday allowances, and extensive training opportunities. With a focus on employee growth and a collaborative culture, Nisbets stands out as a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nisbets values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Nisbets
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We think you need these skills to ace Application Support Analyst in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nisbets.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nisbets. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nisbets
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
