Assistant Warehouse Manager

Mitre is currently recruiting for an Assistant Warehouse Manager to join our team in Merthyr Tydfil and support the Warehouse Operations Manager in leading the warehouse function.

The successful candidate will be responsible for managing a team of warehouse assistants and admin colleagues, ensuring they are equipped to deliver an efficient and safe operation while maintaining high service levels for our customers. This role is pivotal in driving operational excellence, supporting stock control, and fostering a strong health and safety culture across the site.

You will oversee and be actively involved in the day-to-day running of the warehouse, including prioritising customer-related tasks, coordinating rolling stock checks, maintaining mechanical equipment, and ensuring compliance with Safe Systems of Work (SSOW). This is a fantastic opportunity for a proactive and organised individual with a strong background in warehouse operations and team leadership.

This role will be based at our Merthyr Tydfil site.

Key Accountabilities

• Lead and manage a team of warehouse colleagues, ensuring alignment with operational KPIs.
• Prioritise customer experience tasks and ensure key service metrics are met daily.
• Maintain high standards of housekeeping and health & safety across the warehouse.
• Ensure SSOW are up to date and appropriately trained across the team.
• Coordinate rolling stock checks in line with the annual programme.
• Oversee maintenance of mechanical equipment to ensure operational readiness.
• Support process improvement initiatives and drive operational efficiency.

Capabilities, Skills and Experience Required

• Minimum 3 years\’ experience in warehouse and stock operations.
• Strong understanding of health & safety best practices (IOSH or similar certification desirable).
• Proven ability to lead and develop high-performing teams.
• Excellent communication, numeracy, and literacy skills.
• Strong IT skills with the ability to interpret operational data.
• Experience in process improvement and performance monitoring.
• Highly organised with a proactive approach to problem-solving.

About Mitre Linen

Mitre Linen has been a wholly owned subsidiary of Nisbets Ltd since 2016, and is known as one of the premier suppliers of bedding, towels and soft furnishings to the hospitality industry – serving hotels, leisure resorts, care homes, laundries and other service-oriented sectors across the UK.

Founded in London in 1946, Mitre started as a supplier of bed linens and towels to hotels, with a focus on quality, durability, and practicality. This focus on the needs of the hospitality industry set it apart early on, as there was little available in the market that was designed specifically for the wear and tear experienced in hotel environments.

Over the decades, Mitre expanded its product offerings, gradually including a wider range of textiles such as table linens, bathrobes, and readymade and bespoke soft furnishings (curtains, cushions and bed throws ) tailored to the needs of individual clients. Its reputation for quality craftsmanship and customer service helped to foster long-term relationships with a variety of independent and national hospitality businesses. In 1955 Mitre was honoured to be awarded HM Queen Elizabeth II Royal warrant, for their work providing the Royal Household with bedding and towels.

As the textile industry and hospitality needs evolved, Mitre embraced innovation by incorporating sustainable practices and eco-friendly materials into its production process, emphasizing environmentally responsible manufacturing, aligning with the growing demand for sustainable products in the global market.

Today Mitre employs over 60 people, with a single site 60,000 sq. ft warehouse and call centre facility in Merthyr Tydfil, South Wales. For over 75 years the company has remained committed to the highest standards of quality, sustainability, and customer service, and it continues to play a key role in shaping textile solutions for the hospitality industry.

In 2025 Mitre is very proud to announce we have been granted HM King Charles III Royal Warrant, which endorses our mission to deliver exceptional textile products that enhance the comfort and aesthetic appeal of hospitality businesses while maintaining a strong commitment to sustainability.