Retail Supervisor

We are currently recruiting for a Retail Supervisor to work the following schedule: 40 hours a week, working 5 out of 6 days Monday – Saturday (flexibility may be needed). Annual Salary £32,000.

About The Role

In order to fully support the growth of our store we are looking to recruit a Retail Supervisor to help the Store Management team oversee the daily operations. The role involves overseeing a team of Retail Sales Advisors, driving sales targets and KPIs, ensuring health and safety compliance and maintaining high standards of presentation and customer service. You will gain commercial awareness and understanding of how Nisbets operates worldwide, while progressing your career within a supportive environment.

What will I be doing as Retail Supervisor?

• Responsible for Opening and Closing of the store in a manager’s absence.
• Responsible for daily floor plan, ensuring the right people are in the right place at the right time to drive results.
• Acts as a role model to the team, demonstrates excellent end-to-end customer service and motivates the team to do the same.
• Plans and executes motivational, inspirational, informative team briefs throughout each day.
• Understands KPIs and how they are used to drive Store results.
• Takes ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximise profitability of the store.
• Leads Store Outreach, ensuring activities and resources are incorporated into the daily plan.
• Identifies revenue potential within the local area including regular and new business opportunities.
• Performs general shop floor duties, including stock replenishment and processing deliveries.
• Ensures the Store consistently exceeds visual merchandising standards including promotional areas to meet compliance.
• Accurately completes stock auditing processes in line with company compliance.
• Ensures the team processes customer payment transactions in line with policy.
• Ensures end of day reconciliation is completed in full while investigating and reporting discrepancies in line with policy.
• Completes a daily floor walk document to ensure Store standards are consistently met and the team understands its importance.
• Conducts weekly role play scenarios to develop the team's sales, conflict resolution and outreach skills.
• Adheres to daily operating checklist, delegating and following up with the team to ensure smooth running of the Store.
• Treats all visitors with respect and consideration, using training to handle difficult situations positively.

What can I expect working as Retail Supervisor?

• Performance related bonus paid quarterly onto your annual salary (pro rata for part time).
• 20 days holiday plus an attendance bonus which can mean up to 4 days additional annual leave or a cash payment.
• Christmas Gift Payment.
• Ongoing training and support, in store and through our learning management platform.
• Excellent opportunities for career development, in Retail or the wider business.
• Access to hundreds of high‑street discounts.
• Staff discount applicable to all products and up to 60 % on own brand products.
• Employee Assist Programme with access to 24‑hour counselling.

About You

What are we looking for in a Retail Supervisor?

• Experience in customer service within any sector.
• Experience supervising a team.
• Ability to delegate and organise workload.
• Experience working with targets and KPIs.
• Rota management.
• First point of escalation.
• An open and inclusive outlook with interpersonal sensitivity.
• Enjoys motivating a team to achieve targets.
• Organised with excellent timekeeping.
• Basic numeracy and literacy skills.
• Basic IT skills.
• Great verbal and written communication skills.
• Driven by team and personal success.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that all colleagues and potential future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Tower Street Store, 4 – 10 Tower Street, London, London, City of, United Kingdom