At a Glance
- Tasks: Lead a team, drive sales, and ensure top-notch customer service in a dynamic retail environment.
- Company: Join Nisbets, a leading retail company with a focus on growth and development.
- Benefits: Enjoy a competitive salary, performance bonuses, generous holiday, and staff discounts.
- Why this job: Make an impact by motivating your team and achieving sales targets while developing your career.
- Qualifications: Customer service experience, team supervision skills, and a passion for achieving results.
The predicted salary is between 32000 - 32000 £ per year.
We are currently recruiting for a Retail Supervisor to work the following schedule: 40 hours a week, working 5 out of 6 days Monday – Saturday (flexibility may be needed). Annual Salary £32,000.
About The Role
In order to fully support the growth of our store we are looking to recruit a Retail Supervisor to help the Store Management team oversee the daily operations. The role involves overseeing a team of Retail Sales Advisors, driving sales targets and KPIs, ensuring health and safety compliance and maintaining high standards of presentation and customer service. You will gain commercial awareness and understanding of how Nisbets operates worldwide, while progressing your career within a supportive environment.
What will I be doing as Retail Supervisor?
- Responsible for Opening and Closing of the store in a manager’s absence.
- Responsible for daily floor plan, ensuring the right people are in the right place at the right time to drive results.
- Acts as a role model to the team, demonstrates excellent end-to-end customer service and motivates the team to do the same.
- Plans and executes motivational, inspirational, informative team briefs throughout each day.
- Understands KPIs and how they are used to drive Store results.
- Takes ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximise profitability of the store.
- Leads Store Outreach, ensuring activities and resources are incorporated into the daily plan.
- Identifies revenue potential within the local area including regular and new business opportunities.
- Performs general shop floor duties, including stock replenishment and processing deliveries.
- Ensures the Store consistently exceeds visual merchandising standards including promotional areas to meet compliance.
- Accurately completes stock auditing processes in line with company compliance.
- Ensures the team processes customer payment transactions in line with policy.
- Ensures end of day reconciliation is completed in full while investigating and reporting discrepancies in line with policy.
- Completes a daily floor walk document to ensure Store standards are consistently met and the team understands its importance.
- Conducts weekly role play scenarios to develop the team's sales, conflict resolution and outreach skills.
- Adheres to daily operating checklist, delegating and following up with the team to ensure smooth running of the Store.
- Treats all visitors with respect and consideration, using training to handle difficult situations positively.
What can I expect working as Retail Supervisor?
- Performance related bonus paid quarterly onto your annual salary (pro rata for part time).
- 20 days holiday plus an attendance bonus which can mean up to 4 days additional annual leave or a cash payment.
- Christmas Gift Payment.
- Ongoing training and support, in store and through our learning management platform.
- Excellent opportunities for career development, in Retail or the wider business.
- Access to hundreds of high‑street discounts.
- Staff discount applicable to all products and up to 60 % on own brand products.
- Employee Assist Programme with access to 24‑hour counselling.
About You
What are we looking for in a Retail Supervisor?
- Experience in customer service within any sector.
- Experience supervising a team.
- Ability to delegate and organise workload.
- Experience working with targets and KPIs.
- Rota management.
- First point of escalation.
- An open and inclusive outlook with interpersonal sensitivity.
- Enjoys motivating a team to achieve targets.
- Organised with excellent timekeeping.
- Basic numeracy and literacy skills.
- Basic IT skills.
- Great verbal and written communication skills.
- Driven by team and personal success.
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that all colleagues and potential future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Retail Supervisor employer: Nisbets Plc
Nisbets is an exceptional employer, offering a supportive work environment that fosters career growth and development for Retail Supervisors. With competitive benefits such as performance-related bonuses, generous holiday allowances, and access to extensive training resources, employees are empowered to excel in their roles while enjoying a vibrant team culture in the heart of London. The company prioritises employee well-being through initiatives like the Employee Assist Programme, ensuring a fulfilling and rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company inside out! Research Nisbets and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management, KPIs, and customer service. Role-playing with a friend can help you feel more confident and articulate your experiences effectively.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or handled challenges in the past. Highlighting your ability to drive results will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Supervisor role. Highlight your experience in customer service and team supervision, and don’t forget to mention any achievements related to sales targets and KPIs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've motivated teams or improved customer service in previous positions.
Showcase Your Skills:In your application, be sure to showcase your organisational skills and ability to manage workloads. Mention any experience you have with rota management and how you’ve successfully delegated tasks in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Nisbets Plc
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to retail. Understand how they drive sales and customer satisfaction. Being able to discuss specific KPIs and how you've met or exceeded them in past roles will show you're ready to take on the Retail Supervisor position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised a team in the past. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to lead and inspire others, which is crucial for the role.
✨Demonstrate Customer Service Excellence
Be ready to share stories that highlight your commitment to outstanding customer service. Discuss how you've handled difficult situations or gone above and beyond for customers. This will align with the company's focus on high standards of presentation and service.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers.
