At a Glance
- Tasks: Lead a dynamic team in credit control and risk management while optimising customer onboarding processes.
- Company: Join Nisbets Limited, a forward-thinking company with a commitment to equality and respect.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive culture that values continuous improvement and collaboration.
- Why this job: Make a real impact by enhancing customer experiences and driving process improvements.
- Qualifications: 5+ years in customer onboarding or operations, with leadership experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
Nisbets Limited are currently recruiting for a Team Leader to join our Finance team at 4th Way and lead a customer-centric team focused on delivering seamless onboarding and robust credit and risk management. This role will be based at our 4th Way office, with flexibility to work from home as part of a hybrid working pattern following an initial training period.
The successful candidate will be responsible for leading a team of four, ensuring the integrity of customer master data, and supporting the wider Credit Control function to meet collection targets. You will play a key role in optimising processes across onboarding, invoicing, credit checks, and fraud prevention, while collaborating with cross-functional teams to deliver an exceptional customer experience. This is an exciting opportunity for a commercially minded and highly organised individual with a strong background in credit risk, data governance, and team leadership.
Key Accountabilities- Lead, coach, and develop a high-performing team, fostering a culture of ownership and continuous improvement.
- Oversee end-to-end customer onboarding including KYC, credit checks, and account setup.
- Maintain the integrity of customer master data across systems (Maginus and Iris), implementing controls for validation and change requests.
- Champion risk management and fraud prevention within the team, ensuring compliance with internal controls and regulatory standards.
- Collaborate with Sales, Credit, Legal, and IT to resolve onboarding blockers and enhance system integration.
- Produce monthly and ad-hoc reporting to monitor performance and SLA adherence.
- Identify and implement process improvements using Lean methodologies.
- Support audit readiness and elevate high-risk accounts as needed.
- Minimum 5+ years’ experience in customer onboarding, data management, or operations, ideally within catering, hospitality, or a related industry.
- 2+ years’ experience in a supervisory or managerial role.
- Preferred qualifications: ICM, AAT, or equivalent experience.
- Strong understanding of credit risk, fraud prevention, and data governance.
- Excellent leadership, coaching, and team development skills.
- Highly organised with strong analytical and problem-solving abilities.
- Proficient in ERP, CRM, and data management systems.
- Effective communicator with a collaborative approach to cross-functional working.
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. Ready to take the next step with us? Apply today.
Credit Control Team Leader - Credit and Risk employer: Nisbets Plc
Nisbets Limited is an exceptional employer that prioritises a customer-centric approach while fostering a supportive and inclusive work culture. With a commitment to employee development, the company offers robust training and growth opportunities, alongside a flexible hybrid working model that enhances work-life balance. Located at the vibrant 4th Way office, Nisbets encourages collaboration across teams, ensuring that every team member plays a vital role in delivering outstanding service and optimising processes.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Team Leader - Credit and Risk
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit risk sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Nisbets is all about equality and respect, so be ready to discuss how you align with these principles and how you can contribute to a positive team environment.
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've led teams in the past, especially in credit control or data management. Highlighting your coaching and development experiences will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Nisbets. Let’s get you on board!
We think you need these skills to ace Credit Control Team Leader - Credit and Risk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in credit risk, data governance, and team leadership to show us you're the perfect fit for the Credit Control Team Leader role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a customer-centric team and how your experience aligns with our goals at Nisbets. Keep it engaging and personal!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to optimise processes and lead teams. Numbers speak volumes, so if you’ve improved collection targets or streamlined onboarding, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Nisbets Plc
✨Know Your Numbers
As a Credit Control Team Leader, you'll need to demonstrate your understanding of credit risk and data management. Brush up on key metrics related to credit checks and customer onboarding processes. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to coach and develop a team. Prepare to share specific instances where you fostered a culture of ownership and continuous improvement within your team.
✨Understand the Company’s Values
Familiarise yourself with Nisbets' commitment to equality and respect in the workplace. Be prepared to discuss how you align with these values and how you would promote them within your team, especially in terms of compliance and risk management.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Sales, Legal, and IT, think about your past experiences collaborating with different departments. Have examples ready that showcase your effective communication skills and how you resolved onboarding blockers through teamwork.
