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- Tasks: Be the friendly voice helping customers with their machinery queries and repairs.
- Company: Join Nisbets, a supportive team that values collaboration and teamwork.
- Benefits: Enjoy competitive pay, bonus opportunities, and 25 days holiday plus your birthday off!
- Why this job: Make a real difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model after training and ongoing development opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for a Customer Service Repair Advisor to join the team at Nisbets on a contract for Maternity cover. As a Service Advisor, you will be the key point to provide a great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained, you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty. You will get to work with a very collaborative and supportive team, who really do live and breathe the true meaning of teamwork, where everyone pulls together to get things done. We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training.
Responsibilities:
- Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
- Raising repair requests, in or out of warranty.
- Offering troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
- Undertakes any additional Service activities as requested by the Service Team Leader.
Qualifications:
- Experience working in a customer service environment.
- Experience using Microsoft Office and company systems.
- Telephone experience.
- An excellent standard of written and spoken English.
- Attention to detail, calm under pressure, and ability to multitask while thinking creatively to achieve the best resolution for the customer.
Core Skills:
- Teamwork
- Communication
- Coaching style
- Drive for results
Benefits:
- Competitive base salary with an annual performance related bonus up to 3%
- 25 days holiday (pro-rated for part-time roles)
- Additional day off for your birthday
- The option to earn 4 additional days holiday or a cash bonus based on attendance
- Heavily subsidised canteen on site
- Access to discounts and cashback across retailers via The Kitchen platform
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- Confidential Employee Assistance Programme with Health Assured (24/7 advice and guidance)
- Ongoing training and development through our learning management system
Customer Service Repair Advisor in Bristol employer: Nisbets Plc
Contact Detail:
Nisbets Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Repair Advisor in Bristol
✨Tip Number 1
First things first, make sure you know the ins and outs of customer service. Brush up on your communication skills and be ready to show how you can handle tricky situations with a smile. We want to see that you can keep calm under pressure and think on your feet!
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you get comfortable with troubleshooting and providing solutions, which is key for a Customer Service Repair Advisor. Plus, it’ll boost your confidence when you’re on the phone!
✨Tip Number 3
Don’t forget to research Nisbets and their products! Knowing what they offer and understanding their customer base will give you an edge during interviews. We love candidates who show genuine interest in our company and can relate to our mission of providing top-notch service.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to join our supportive team. So, don’t hesitate – hit that apply button and let’s get started!
We think you need these skills to ace Customer Service Repair Advisor in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls, emails, or any customer interactions in the past. Share specific examples that demonstrate your ability to provide friendly and helpful assistance!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Nisbets Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Repair Advisor role. Familiarise yourself with the responsibilities, like handling customer queries and offering troubleshooting advice. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to handle calls and emails effectively.
✨Practice Your Communication Style
As you'll be the first point of contact for customers, it's crucial to communicate clearly and confidently. Practise answering common interview questions out loud, focusing on your tone and clarity. This will help you feel more at ease during the actual interview and ensure you convey your thoughts effectively.
✨Emphasise Teamwork and Collaboration
Nisbets values teamwork, so be prepared to discuss how you've worked well in a team setting. Share examples of how you contributed to group success or supported colleagues. This will show that you align with their collaborative culture and are ready to pull together with the team.
