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- Tasks: Deliver top-notch customer service and manage spa bookings with precision.
- Company: Join the vibrant team at Nirvana Spa, known for its exceptional facilities.
- Benefits: Enjoy life assurance, medical cash plan, pension scheme, and spa membership perks.
- Other info: Flexible shifts available, with opportunities for growth in a fun setting.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Previous customer service experience and a knack for teamwork are essential.
The predicted salary is between 20000 - 30000 £ per year.
At Nirvana Spa, we pride ourselves in our unrivalled facilities, however the level of Customer Service that we offer is ultimately what creates the overall excellence that we expect our customers to experience. Our customers' journey often begins in our Spa Services department, either via Email or over the phone. As a member of the Spa Services team you will be passionate about our offerings, thrive in a high energy and fast paced setting and be keen to use your knowledge to accommodate as much of our customer's request as possible. The Spa Services Advisor role entails checking customers in and out of Nirvana Spa, answering general spa and membership questions with knowledgeable responses and handling bookings accurately and efficiently.
Responsibilities
- Deliver excellent customer service at all times.
- Complete all aspects of spa bookings and membership administration correctly and efficiently, face to face, by telephone and by email.
- First response to daily issues, customer queries and complaints.
- Ensure personal targets and department expectations are met.
- Available to work a rota with a range of shifts including daytime, evenings, weekends and bank holidays.
Qualifications
- Previous customer service experience.
- Be numerate, accurate and diligent.
- Ability to work in a team, independently and prioritise the work load.
- Self-motivated and proactive.
- Flexible towards working hours.
- Have a good understanding of computer based programs, including Microsoft.
Desirable
- Previous experience in a leisure based role, including membership administration.
Benefits
- Life Assurance (4 X Annual Salary)
- Medical Cash plan
- Contributory Company Pension Scheme
- Membership to Nirvana Spa & Pulse 8
- Discounts on selected products
- Annual Flu Vaccine
- Company sick pay
- Free on-site parking
- Paid breaks
- Company uniform provided
Spa Reception & Reservations Advisor in Wokingham employer: Nirvana Spa
Contact Detail:
Nirvana Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Reception & Reservations Advisor in Wokingham
✨Tip Number 1
Get to know Nirvana Spa inside out! Familiarise yourself with their services and offerings so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide that top-notch customer service they value.
✨Tip Number 2
Practice your phone skills! Since you'll be handling bookings and queries over the phone, try role-playing with a friend. This will help you sound calm and professional when answering customer questions or dealing with complaints.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your willingness to work various shifts, including evenings and weekends. This is key for a role like this, where customer service is needed at all hours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online systems, which is a big plus for this role.
We think you need these skills to ace Spa Reception & Reservations Advisor in Wokingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond for customers in the past – it’ll really help you stand out!
Be Clear and Concise: We love a well-structured application! Make sure to keep your language clear and to the point. Avoid jargon and fluff; instead, focus on what makes you a great fit for the Spa Reception & Reservations Advisor role.
Highlight Relevant Experience: If you've got previous experience in customer service or a leisure-based role, make sure to showcase it! We want to know how your background aligns with our expectations and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nirvana Spa
✨Know Your Spa Services
Before the interview, make sure you familiarise yourself with Nirvana Spa's offerings. Understand the different treatments, memberships, and any unique features that set them apart. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and handle customer queries effectively.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple bookings at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Be Ready for Shift Flexibility
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to the needs of the spa, which will show that you're a team player ready to contribute to the overall success of the Spa Services team.