Spa & Rasul Host in Wokingham

Overall aim of the role: Our out of this world, Celestial Floatation room boasts a Celestial floatation pool and four individual floatation pools, in which the highly mineralized warm spring water is enriched with 21 essential minerals, which can relieve joint pain, calm the nerves and aid the lymphatic system to eliminate toxins from the body. Nutrient absorption through the skin reduces conditions such as eczema, psoriasis and acne. In the Celestial Flotation pool, customers are invited to lie back and gaze up at the sparkling starlit sky. This experience allows the body to float freely and leaves customers feeling completely weightless.

As a Floatation Therapist you will introduce customers to the unique experience of the Celestial Floatation pool, Hydro Massage Beds and Mud Rasul, ensuring our customers get the most out of their treatment. You will also carry out daily operational procedures including pool safety, pool monitoring and pool water quality testing. You must have a flexible approach to hours of work (which will include evenings, bank holidays and every other weekend, on a 4 week rolling rota) and will share our pride and passion for our amazing facilities.

What you'll do:

• Promote Floatation Treatments to ensure that bookings levels are maximised by engaging with customers and informing them of the day's availability.
• Liaising with the front of house teams who will support you in increasing your daily bookings.
• Engage with customers to provide an authentic and personalised customer service.
• Commit to the department customer journey practices and client care, to ensure consistency on each client visit.
• Achieve individual monthly product sales targets by recommending products following each treatment.
• Be punctual to ensure that treatments start at the correct time.
• Attend all team meetings and necessary training courses mainly National Rescue Award for Swimming Teachers and Coaches (NRASTC).
• Carry out regular pool testing to ensure the highest standard of pool hygiene is maintained, reporting any anomalies that fall outside our pre-set parameters.
• Comply with Nirvana Spa's Normal Operating Procedures (NOP) and Emergency Action Plan (EAP), to ensure safety and consistency for customers.
• Take personal responsibility for Health & Safety in the workplace.
• Monitor pool usage to ensure customer comfort and safety and react calmly and promptly to any emergency.
• Report any incidents, accidents or any guest dissatisfaction to an Operations Manager promptly.
• Be a team player who is organised, efficient and productive.
• Be responsible, dependable, hard working and honest.
• Be a warm, friendly and effective communicator.
• Build rapport with customers and the team.
• Be flexible, co‑operative and open with a positive can‑do attitude.
• Set and expect high standards.
• Work independently.
• Be comfortable working in a warm environment.
• Maintain high levels of attention to detail, ensuring all safety policies are maintained.

Desired, but not essential:

• National Rescue Award (training will be provided for this qualification).

We offer a competitive salary and benefits package which includes:

• Commission and product incentive schemes.
• In‑house product training.
• Life Assurance (4 X Annual Salary).
• Medical Cash plan through Medicash.
• Contributory Company Pension Scheme.
• Membership to Nirvana Spa and Pulse 8.
• Discounts on selected products.
• Annual Flu Vaccine.
• Company sick pay (1 week full pay / 1 week half pay).
• Free on‑site parking.
• Paid breaks.
• Company uniform provided.