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- Tasks: Introduce customers to floatation therapy and ensure a top-notch experience.
- Company: Join a leading spa with a focus on wellness and relaxation.
- Benefits: Competitive salary, commission schemes, health plans, and discounts.
- Why this job: Be part of a unique wellness journey and help others relax and rejuvenate.
- Qualifications: Experience in customer service; leadership skills are a plus.
- Other info: Flexible hours with opportunities for growth in a vibrant team.
The predicted salary is between 30000 - 40000 £ per year.
Our Floatation Therapists introduce customers to the unique experience of the Celestial Floatation pool, Hydro Massage Beds and Mud Rasul, ensuring our customers get the most out of their treatment. They also carry out daily operational procedures including pool safety, pool monitoring and pool water quality testing. As a Senior Floatation Therapist you will lead the team and set an example of exceptionally high standards in all aspects of the role ensuring total customer satisfaction. You must have a flexible approach to hours of work (which will include evenings, bank holidays and every other weekend, on a 4 week rolling rota) and will share our pride and passion for our amazing facilities.
Key responsibilities of this role will include:
- To promote a high morale within the team by personally having a positive can-do attitude.
- Support and assist the Head Floatation Therapist and Treatment Management team with the development and communication of the department.
- Promote and upsell department treatments to ensure high levels of occupancy.
- Personally achieve monthly retail targets to lead by example.
- Support with training, and inductions for new starters.
- Ensure the department health and safety procedures are always adhered to, supporting the Head Floatation Therapist.
- Have a thorough knowledge of Pool Safety Operation Procedures ensuring these are adhered to by the team.
- Ensure the team are proactive in quieter times, promoting services, cleaning, and restocking the department.
- Assist other departments within the spa to work as an overall team.
- Complete all daily duties of a Floatation Therapist.
- Promote internal communications on Staff Hub.
- Leading by example.
- Being a strong team player who is keen, organised, efficient and productive.
- Responsible, dependable, hard working and honest attitude.
- Warm, friendly and effective communication skills to build rapport with customers and team.
- Flexible, co-operative and open with a positive can-do attitude.
- Sets and expects high standards.
- Can work independently.
- Comfortable working in a warm environment.
- High levels of attention to detail, ensuring all safety policies are maintained.
Desired, but not essential:
- Previous experience working as a senior team member.
- National Rescue Award (training will be provided for this qualification).
Overall aim of the role:
Our out of this world, Celestial Floatation room boasts a Celestial floatation pool and four individual floatation pools, in which the highly mineralized warm spring water is enriched with 21 essential minerals, which can relieve joint pain, calm the nerves and aid the lymphatic system to eliminate toxins from the body. Nutrient absorption through the skin reduces conditions such as eczema, psoriasis and acne. In the Celestial Flotation pool, customers are invited to lie back and gaze up at the sparkling starlit sky. This experience allows the body to float freely and leaves customers feeling completely weightless.
Benefits and salary:
- We offer a competitive salary and benefits package which includes:
- Commission and product incentive schemes.
- In-house product training.
- Life Assurance (4 X Annual Salary).
- Medical Cash plan through Medicash.
- Contributory Company Pension Scheme.
- Membership to Nirvana Spa and Pulse 8.
- Discounts on selected products.
- Annual Flu Vaccine.
- Company sick pay (1 week full pay / 1 week half pay).
- Free on-site parking.
- Paid breaks.
- Company uniform provided.
Floatation Therapist in Wokingham employer: Nirvana Spa
Contact Detail:
Nirvana Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floatation Therapist in Wokingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Floatation Therapist.
✨Tip Number 3
Show off your passion! When you're chatting with the team, let your enthusiasm for floatation therapy shine through. Share why you love the treatments and how you can contribute to creating that amazing customer experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on their radar. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Floatation Therapist in Wokingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for floatation therapy shine through! We want to see how much you care about providing an amazing experience for our customers and how you can contribute to our team’s positive vibe.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve led a team or provided exceptional customer service, as this will show us you’re the right fit for the Senior Floatation Therapist position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Nirvana Spa
✨Know Your Floatation Facts
Make sure you brush up on the unique features of the Celestial Floatation pool and the benefits it offers. Being able to discuss how floatation therapy can relieve joint pain or aid in detoxification will show your passion for the role and impress the interviewers.
✨Showcase Your Team Spirit
As a Senior Floatation Therapist, you'll need to lead by example. Prepare examples of how you've promoted a positive team environment in the past. Highlight your ability to motivate others and maintain high morale, as this is key to ensuring customer satisfaction.
✨Demonstrate Your Safety Knowledge
Familiarise yourself with pool safety operation procedures and health and safety protocols. Be ready to discuss how you would ensure these standards are met within the team. This will demonstrate your responsibility and attention to detail, which are crucial for the role.
✨Be Ready to Upsell
Think about how you can promote and upsell treatments effectively. Prepare some strategies or ideas on how you would achieve monthly retail targets. Showing that you understand the business side of the role will set you apart from other candidates.