Spa & Wellness Shift Leader

Overall aim of the role:

At Nirvana Spa & Leisure Ltd, we are dedicated to creating a sanctuary of relaxation, wellbeing, and exceptional service. As one of the UK’s leading wellness destinations. Our Treatment team sits at the heart of the guest experience, delivering a wide range of therapies designed to promote relaxation, rejuvenation, and overall wellbeing. We are passionate about creating a calm, welcoming environment where every guest feels cared for and every visit is memorable.

We are now looking for a motivated “Spa & Wellness Shift Leader” to join our Treatment team’s Floatation department, supporting the delivery of outstanding spa experiences while upholding the high customer standards that define Nirvana Spa.

As a Spa & Wellness Shift Leader you will lead the team and set an example of exceptionally high standards in all aspects of the role ensuring total customer satisfaction.

You must have a flexible approach to hours of work (which will include evenings, bank holidays and every other weekend, on a 4 week rolling rota) and will share our pride and passion for our amazing facilities.

What you’ll do:

Key responsibilities of this role will include:

• To promote a high morale within the team by personally having a positive can-do attitude.
• Support and assist the Head Floatation Therapist and Treatment Management team with the development and communication of the department.
• Promote and upsell department treatments to ensure higher levels of occupancy.
• Personally achieve monthly retail targets to lead by example.
• Support with training, and inductions for new starters.
• Ensure the department health and safety procedures are always adhered to, supporting the Head Floatation Therapist.
• Have a thorough knowledge of Pool Safety Operation Procedures ensuring these are adhered to by the team.
• Ensure the team are proactive in quiet times, promoting services, cleaning, and restocking the department.
• Assist other departments within the spa to work as an overall team.
• Promote internal communications on Staff Hub.

Who you’ll be:

The successful applicant will be able to consistently demonstrate:

• Leading by example
• Being a strong team player who is keen, organised, efficient and productive
• Responsible, dependable, hard working and honest attitude
• Warm, friendly and effective communication skills to build rapport with customers and team
• Flexible, co-operative and open with a positive can-do attitude
• Sets and expects high standards
• Can work independently
• Comfortable working in a warm environment
• Confident swimmer
• High levels of attention to detail, ensuring all safety policies are maintained

Desired, but not essential:

• Previous experience working as a senior team member
• National Rescue Award (training will be provided for this qualification)

Past experience and proven track record:

• Regular positive feedback from both colleagues and customers.
• Confidence and aptitude of dealing with difficult circumstances which are not part of the everyday role

What we’ll offer you:

We offer a competitive salary and benefits package which includes:

• Commission and product incentive schemes
• In-house product training
• Life Assurance (4 X Annual Salary)
• Medical Cash plan through Medicash
• Contributory Company Pension Scheme
• Membership to Nirvana Spa and Pulse 8
• Discounts on selected products
• Annual Flu Vaccine
• Company sick pay
• Free on-site parking
• Paid breaks
• Company uniform provided

upon successful completion of probationary period

Equal Opportunities

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.