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- Tasks: Deliver top-notch customer service and manage spa bookings with precision.
- Company: Join the vibrant team at Nirvana Spa, known for its exceptional facilities.
- Benefits: Flexible shifts, dynamic work environment, and opportunities to build customer relationships.
- Why this job: Perfect for those who love customer interaction and thrive in a fast-paced setting.
- Qualifications: Must be 18+, with a passion for customer service and attention to detail.
- Other info: Exciting opportunity for personal growth in a supportive team atmosphere.
The predicted salary is between 20000 - 30000 £ per year.
Overall Aim of the Role: At Nirvana Spa, we pride ourselves in our unrivalled facilities, however the level of Customer Service that we offer is ultimately what creates the overall excellence that we expect our customers to experience. Our customers' journey often begins in our Spa Services department, either via email or over the phone. As a member of the Spa Services team you will be passionate about our offerings, thrive in a high energy and fast paced setting and be keen to use your knowledge to accommodate as much of our customer's request as possible.
The Spa Services Advisor role entails checking customers in and out of Nirvana Spa, answering general spa and membership questions with knowledgeable responses and handling bookings accurately and efficiently. This is a fantastic opportunity for individuals that have a flair for excellent customer service, have great attention to detail and are excited by building relationships with Nirvana Spa Customers.
Please note, as the role requires availability across the full shift pattern, including late evening working, this position is only suitable for applicants aged 18 or over in line with working time regulations. Flexibility to work a variety of shifts is essential.
What you’ll do: Key responsibilities of this role will include:
- Deliver excellent customer service at all times.
- Complete all aspects of spa bookings and membership administration correctly and efficiently, face to face, by telephone and by email.
- First response to daily issues, customer queries and complaints.
- Ensure personal targets and department expectations are met.
- Available to work a rota with a range of shifts including daytime, evenings, weekends.
Spa Reception in Wokingham employer: Nirvana Spa & Leisure Ltd
Contact Detail:
Nirvana Spa & Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Reception in Wokingham
✨Tip Number 1
Get to know Nirvana Spa inside out! Familiarise yourself with their services and facilities so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide that top-notch customer service they’re after.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and face-to-face, it’s crucial to sound friendly and professional. Try role-playing with a friend to nail down your responses to common customer queries.
✨Tip Number 3
Be flexible and show it! Highlight your availability for various shifts during the interview. Nirvana Spa needs someone who can adapt to their busy schedule, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Spa Reception in Wokingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences where you’ve gone above and beyond to help customers, as this is what we value at Nirvana Spa.
Be Detail-Oriented: Make sure your application is free from typos and errors. Attention to detail is crucial in our role, so take the time to proofread your application. A polished submission shows us you care about getting it right!
Highlight Your Flexibility: Since the role requires working various shifts, mention your availability clearly in your application. We appreciate candidates who can adapt to different schedules, so let us know when you can work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nirvana Spa & Leisure Ltd
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with Nirvana Spa’s offerings and facilities. This knowledge will not only impress your interviewers but also help you answer questions confidently about the services they provide.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think of specific situations where you went above and beyond to meet a customer's needs, as this role is all about creating a fantastic experience for clients.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling common queries or complaints, as this will demonstrate your ability to think on your feet and provide solutions effectively.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your willingness to adapt to different schedules, as this shows you’re committed to being a reliable team member.
