Senior Treatments & Sales Advisor in Wokingham

Overall aim of the role: Our out of this world, Celestial Floatation room boasts a Celestial floatation pool and four individual floatation pools, in which the highly mineralized warm spring water is enriched with 21 essential minerals, which can relieve joint pain, calm the nerves and aid the lymphatic system to eliminate toxins from the body. Nutrient absorption through the skin reduces conditions such as eczema, psoriasis and acne. In the Celestial Flotation pool, customers are invited to lie back and gaze up at the sparkling starlit sky. This experience allows the body to float freely and leaves customers feeling completely weightless. Our Floatation Therapists introduce customers to the unique experience of the Celestial Floatation pool, Hydro Massage Beds and Mud Rasul, ensuring our customers get the most out of their treatment. They also carry out daily operational procedures including pool safety, pool monitoring and pool water quality testing. As a Senior Floatation Therapist you will lead the team and set an example of exceptionally high standards in all aspects of the role ensuring total customer satisfaction. You must have a flexible approach to hours of work (which will include evenings, bank holidays and every other weekend, on a 4 week rolling rota) and will share our pride and passion for our amazing facilities.

What you’ll do: Key responsibilities of this role will include:

• To promote a high morale within the team by personally having a positive can-do attitude.
• Support and assist the Head Floatation Therapist and Treatment Management team with the development and communication of the department.
• Promote and upsell department treatments to ensure high levels of occupancy.
• Personally achieve monthly retail targets to lead by example.
• Support with training, and inductions for new starters.
• Ensure the department health and safety procedures are always adhered to, supporting the Head Floatation Therapist.
• Have a thorough knowledge of Pool Safety Operation Procedures ensuring these are adhered to by the team.
• Ensure the team are proactive in quieter times, promoting services, cleaning, and restocking the department.
• Assist other departments within the spa to work as an overall team.
• Complete all daily duties of a Floatation Therapist.
• Promote internal communications on Staff Hub.

Who you’ll be: The successful applicant will be able to consistently demonstrate:

• Leading by example.
• Being a strong team player who is keen, organised, efficient and productive.
• Responsible, dependable, hard working and honest attitude.
• Warm, friendly and effective communication skills to build rapport with customers and team.
• Flexible, co-operative and open with a positive can-do attitude.
• Sets and expects high standards.
• Can work independently.
• Comfortable working in a warm environment.
• High levels of attention to detail, ensuring all safety policies are maintained.

Desired, but not essential:

• Previous experience working as a senior team member.
• National Rescue Award (training will be provided for this qualification).

Past experience and proven track record:

• Regular positive feedback from both colleagues and customers.
• Confidence and aptitude of dealing with difficult circumstances which are not part of the everyday role.

What we’ll offer you: We offer a competitive salary and benefits package which includes:

• Commission and product incentive schemes.
• In-house product training.
• Life Assurance (4 X Annual Salary).
• Medical Cash plan through Medicash.
• Contributory Company Pension Scheme.
• Membership to Nirvana Spa and Pulse 8.
• Discounts on selected products.
• Annual Flu Vaccine.
• Company sick pay (1 week full pay / 1 week half pay).
• Free on-site parking.
• Paid breaks.
• Company uniform provided (* upon successful completion of probationary period).

Equal Opportunities: Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability. We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.