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- Tasks: Lead a team to provide exceptional floatation therapy experiences and ensure customer satisfaction.
- Company: Join Nirvana Spa, a leading wellness destination known for its unique floatation treatments.
- Benefits: Enjoy competitive pay, commission schemes, free parking, and discounts on products.
- Why this job: Be part of a passionate team in a relaxing environment that promotes well-being and personal growth.
- Qualifications: Strong leadership skills, team player attitude, and attention to detail are essential.
- Other info: Flexible hours required, including evenings and weekends; training provided for necessary qualifications.
The predicted salary is between 30000 - 42000 £ per year.
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Our out of this world, Celestial Floatation room boasts a Celestial floatation pool and four individual floatation pools, in which the highly mineralized warm spring water is enriched with 21 essential minerals, which can relieve joint pain, calm the nerves and aid the lymphatic system to eliminate toxins from the body. Nutrient absorption through the skin reduces conditions such as eczema, psoriasis and acne.
In the Celestial Flotation pool, customers are invited to lie back and gaze up at the sparkling starlit sky. This experience allows the body to float freely and leaves customers feeling completely weightless.
Our Floatation Therapists introduce customers to the unique experience of the Celestial Floatation pool, Hydro Massage Beds and Mud Rasul, ensuring our customers get the most out of their treatment. They also carry out daily operational procedures including pool safety, pool monitoring and pool water quality testing.
As a Senior Floatation Therapist you will lead the team and set an example of exceptionally high standards in all aspects of the role ensuring total customer satisfaction.
You must have a flexible approach to hours of work (which will include evenings, bank holidays and every other weekend, on a 4 week rolling rota) and will share our pride and passion for our amazing facilities.
What you’ll do:
Key responsibilities of this role will include:
- To promote a high morale within the team by personally having a positive can-do attitude.
- Support and assist the Head Floatation Therapist and Treatment Management team with the development and communication of the department.
- Promote and upsell department treatments to ensure high levels of occupancy.
- Personally achieve monthly retail targets to lead by example.
- Support with training, and inductions for new starters.
- Ensure the department health and safety procedures are always adhered to, supporting the Head Floatation Therapist.
- Have a thorough knowledge of Pool Safety Operation Procedures ensuring these are adhered to by the team.
- Ensure the team are proactive in quieter times, promoting services, cleaning, and restocking the department.
- Assist other departments within the spa to work as an overall team.
- Complete all daily duties of a Floatation Therapist.
- Promote internal communications on Staff Hub
Who you’ll be:
The successful applicant will be able to consistently demonstrate:
- Leading by example
- Being a strong team player who is keen, organised, efficient and productive
- Responsible, dependable, hard working and honest attitude
- Warm, friendly and effective communication skills to build rapport with customers and team
- Flexible, co-operative and open with a positive can-do attitude
- Sets and expects high standards
- Can work independently
- Comfortable working in a warm environment
- High levels of attention to detail, ensuring all safety policies are maintained
Desired, but not essential:
- Previous experience working as a senior team member
- National Rescue Award (training will be provided for this qualification)
Past experience and proven track record:
- Regular positive feedback from both colleagues and customers.
- Confidence and aptitude of dealing with difficult circumstances which are not part of the everyday role
What we’ll offer you:
We offer a competitive salary and benefits package which includes:
- Commission and product incentive schemes
- In-house product training
- Life Assurance (4 X Annual Salary)
- Medical Cash plan through Medicash *
- Contributory Company Pension Scheme
- Membership to Nirvana Spa and Pulse 8
- Discounts on selected products
- Company sick pay *
- Free on-site parking
- Company uniform provided
(* upon successful completion of probationary period)
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.
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Senior Spa and Rasul Host employer: Nirvana Spa & Leisure Ltd
Contact Detail:
Nirvana Spa & Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Spa and Rasul Host
✨Tip Number 1
Familiarise yourself with the unique offerings of the Celestial Floatation room and the benefits of floatation therapy. Being knowledgeable about the treatments will help you engage confidently with both customers and your team during the interview.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully led a team in the past. Highlight instances where you promoted high morale and achieved targets, as this aligns perfectly with the role's responsibilities.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss how you've built rapport with clients in previous roles. The ability to communicate warmly and effectively is crucial for ensuring total customer satisfaction.
✨Tip Number 4
Be ready to talk about your flexibility and adaptability, especially regarding working hours. Since the role requires evenings and weekends, demonstrating your willingness to accommodate these needs will make you a more attractive candidate.
We think you need these skills to ace Senior Spa and Rasul Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Spa and Rasul Host position. Understand the key responsibilities and desired qualities, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a similar role or environment. Mention specific instances where you led a team, promoted services, or received positive feedback from customers.
Showcase Your Skills: Demonstrate your strong communication skills and ability to work in a team. Provide examples of how you've maintained high standards and adhered to health and safety procedures in past roles.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your genuine enthusiasm for the role and the unique experiences offered at the spa.
How to prepare for a job interview at Nirvana Spa & Leisure Ltd
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and spa treatments during the interview. Talk about how you believe in the benefits of floatation therapy and how it can enhance customer experiences.
✨Demonstrate Leadership Skills
As a Senior Spa and Rasul Host, you'll need to lead by example. Share examples from your past experiences where you've successfully motivated a team or handled challenging situations effectively.
✨Know the Treatments Inside Out
Familiarise yourself with the specific treatments offered, such as the Celestial Floatation pool and Hydro Massage Beds. Being knowledgeable will show your commitment and help you answer questions confidently.
✨Emphasise Teamwork and Communication
Highlight your ability to work well within a team and communicate effectively. Provide examples of how you've collaborated with colleagues in previous roles to achieve common goals.