Revenue Operations Manager (RevOps)

Fully Remote (with occasional travel to London) Up to £80,000 Base. Nirvana Search are exclusively representing a highly successful, B2B SaaS company currently undergoing a major period of global expansion. As they step into their next phase of digital transformation, they require a proactive and commercially minded Revenue Operations Manager to help architect and scale their commercial engine. In this role, you will act as the crucial bridge between Sales, Marketing, and Customer Success. You will balance strategic thinking with hands-on delivery to optimise a modern Go-To-Market (GTM) infrastructure. Collaborating closely with Systems, Enablement, and commercial leadership, you will ensure the business maintains scalable and predictable revenue.

Key Responsibilities

• Commercial Process Design
• Funnel Optimisation: Map and refine the entire buyer journey, removing friction from initial marketing capture through to closed-won and client renewal.
• Sales Framework Integration: Embed structured enterprise qualification frameworks (e.g. MEDDIC/MEDDPICC) into the CRM, establishing strict stage-gate criteria and accurate forecast alignment.
• Cross-Departmental SLAs: Define and enforce Service Level Agreements between teams to guarantee rapid lead routing, diligent opportunity management, and smooth customer handovers.
• Incentive Strategy: Partner with commercial leadership to help track, iterate, and administer sales compensation plans that drive target behaviours and business growth.
• Revenue Intelligence & Analytics
• Forecasting Discipline: Drive pipeline reviews and forecasting cadences, utilising advanced revenue intelligence platforms to ensure absolute predictability and data accuracy.
• Commercial Insights: Build and maintain a robust reporting architecture covering acquisition, expansion, and retention. Surface key metrics around conversion velocity, win/loss rates, and pipeline coverage.
• Customer Lifecycle Management: Track leading indicators of client health. Work alongside Customer Success to mitigate churn risks and identify white-space opportunities to maximise Net Retention Rate (NRR).
• Systems & Data Governance
• Tech Stack Optimisation: Maximise the ROI of a premium suite of CRM, marketing automation and sales engagement tools.
• Data Integrity: Champion data hygiene across all platforms. Oversee deduplication, data enrichment, and activity capture to ensure the business operates from a single source of truth.

What You Bring to the Table

• Experience: Proven Revenue Operations or Commercial Operations experience, specifically within the B2B SaaS sector.
• Industry Knowledge: A deep understanding of subscription business models, recurring revenue metrics, and complex enterprise/mid-market sales cycles.
• Methodology: Strong practical background in supporting and enforcing rigorous sales qualification methodologies.
• Analytical Rigour: Highly data-literate with the ability to translate complex pipeline data into compelling, actionable narratives for the wider business.
• Collaboration & Influence: Proven ability to drive cross-functional alignment and manage stakeholder relationships. Exposure to commission modelling and change management is highly desirable.

The Opportunity

This is a high-impact role within a well-capitalised business at a pivotal growth stage. You will be given the autonomy to make data-backed decisions and play a core part in building a best-in-class operations function, moving seamlessly from building performance dashboards to influencing wider commercial strategy.