Sales & Key Account Manager high value

3 days ago Be among the first 25 applicants

Key Responsibilities

• Identify and develop sales opportunities with both new and existing clients
• Educate clients on the company’s history, specialist services, and pricing structures
• Regularly review client rates and tariffs, supporting management with rate reviews
• Assess client needs to ensure high levels of satisfaction and long-term relationships
• Provide professional customer service in person at the Hatton Garden office and during client visits
• Proactively arrange, attend, and participate in client-facing meetings
• Liaise effectively with internal Operations teams to ensure seamless service delivery
• Coordinate with subcontractors, couriers, and visiting partners
• Support the office team by managing a high volume of emails and phone calls
• Receive, process, and manage shipment bookings from clients
• Communicate sales quotations and proactively update clients on any shipment delays or issues
• Physically handle and prepare shipments for dispatch in line with security procedures
• Handle and distribute letters, cheques, and sensitive documentation
• Provide cover for team members during periods of absence and promote teamwork
• Recommend and implement service improvements to enhance customer experience and efficiency
• Support marketing and social media initiatives to drive brand awareness and sales
• Assist with client events, hand-carry shipments, and other business-critical requirements
• Create and present client-facing and internal materials, including presentations, rate sheets, and reports

About You

• Strong communication and interpersonal skills
• Sales-driven with a customer-first mindset
• Highly organised with excellent attention to detail
• Comfortable working in a fast-paced, security-sensitive environment
• Confident liaising with clients, colleagues, and external partners
• Willing to be hands-on and flexible in supporting business needs