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- Tasks: Coordinate document workflows and enhance client relationships in a fully remote evening role.
- Company: Join Ninth Floor Communications, a leading law firm known for its influence and professionalism.
- Benefits: Enjoy up to £53,000 salary, annual bonuses, 25-28 days holiday, and full private medical insurance.
- Why this job: Perfect for self-motivated individuals seeking professional growth in a supportive, remote environment.
- Qualifications: Experience in workflow management within legal or professional services is essential.
- Other info: Work from home evenings, with opportunities for skill development and regular salary reviews.
The predicted salary is between 36000 - 60000 £ per year.
Document Centre Workflow Coordinator (Evenings)
Join to apply for the Document Centre Workflow Coordinator (Evenings) role at Ninth Floor Communications .
Fully remote
A highly influential law firm is looking for an experienced, skilled, and personable Workflow Coordinator to join their central Document Centre team. This is a fully remote role with opportunities to develop your professional experience. The position will be working from home on the evening shift of 3:30 PM – 11:30 PM, offering a basic salary of up to £53,000 plus an exceptional annual bonus, and generous perks and benefits including 25 – 28 days holiday, full private medical insurance, enhanced parental leave, and regular salary reviews.
Key Information On The Role:
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Liaise effectively with Document Centre Manager as required.
- Handle first line complaints and escalate appropriately.
- Demonstrate excellent customer service skills.
- Manage workflow for the Document Centre.
- Utilize client tools and templates in document preparation as required.
- Provide technical document troubleshooting support as required within the centre or directly with centre users.
- Consistently deliver high-quality services on time, focusing on responsiveness, client satisfaction, effective communication, and client service orientation.
- Adhere to brand guidelines and best practices when preparing documents.
- Produce work which is of a highly professional standard, consistent in formatting and style.
- Manage and prioritize assigned projects to ensure deadlines and expectations are met.
- Ensure effective project communication and handover between shifts.
- Identify concerns, risks, and conflicts and ask for assistance when required in a timely and constructive manner.
- Develop an overview of team skills in producing complex documents.
The ideal candidate for this position would be strongly self-motivated, adopt a can-do approach, and take pride in their work and the larger organization. Experience of administering effective workflow management systems in a legal or other professional services environment is essential when applying for this role.
Please send your CV to Gemma at HYF to apply for this new remote working evening Workflow Coordinator position.
Seniority Level
Mid-Senior Level
Employment Type
Full-time
Job Function
Other
Industries
Administrative and Support Services
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Document Centre Workflow Coordinator (Evenings) employer: Ninthfloor
Contact Detail:
Ninthfloor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Document Centre Workflow Coordinator (Evenings)
✨Tip Number 1
Familiarize yourself with the specific workflow management systems commonly used in legal environments. Highlight any relevant experience you have with these tools during your interactions with the hiring team.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively handled complaints or escalated issues in previous roles. This will show your ability to manage client relationships.
✨Tip Number 3
Since this role requires excellent communication, practice articulating your thoughts clearly and concisely. Consider role-playing scenarios where you might need to communicate project updates or handovers.
✨Tip Number 4
Research Ninth Floor Communications and their brand guidelines. Understanding their values and expectations will help you align your approach and demonstrate that you're a good fit for their team.
We think you need these skills to ace Document Centre Workflow Coordinator (Evenings)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Document Centre Workflow Coordinator position. Make sure you understand the key responsibilities and required skills, especially those related to workflow management and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in workflow management systems, particularly in a legal or professional services environment. Emphasize your customer service skills and any experience with document preparation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and how your skills align with the role. Mention specific examples of how you've successfully managed workflows or enhanced client relationships in previous positions.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring manager.
How to prepare for a job interview at Ninthfloor
✨Showcase Your Workflow Management Experience
Be prepared to discuss your previous experience with workflow management systems, especially in a legal or professional services environment. Highlight specific examples where you successfully managed projects and met deadlines.
✨Demonstrate Excellent Customer Service Skills
Since the role emphasizes client satisfaction, be ready to share instances where you handled client complaints or provided exceptional service. This will show your ability to maintain strong client relationships.
✨Prepare for Technical Troubleshooting Questions
As the position requires providing technical document troubleshooting support, brush up on common issues that may arise in document preparation. Be ready to explain how you would approach resolving these issues.
✨Emphasize Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you ensure clear communication between shifts and with team members. Share examples of how you have facilitated project handovers successfully.
