At a Glance
- Tasks: Become a NinjaOne expert and solve technical challenges for partners.
- Company: Join a fast-growing tech company focused on customer success.
- Benefits: Flexible hours, competitive pay, and access to exclusive discounts.
- Other info: Work in a diverse, international team with great growth opportunities.
- Why this job: Make an impact by helping businesses optimise their IT infrastructure.
- Qualifications: Experience in technical sales and a passion for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.
Location
Remote in United Kingdom
What You’ll Be Doing
- Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses
- Consult our partners on how to implement NinjaOne’s products into their infrastructure and how to improve their internal process to help them create synergies
- Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions
- You will be working closely with our sales team and help to answer advanced technical questions from prospects and customers while also collaborate with internal stakeholders to execute our growth strategy
- Provide valuable feedback to our product team by being the voice of our partners – work closely together with our Product Management and help to shape NinjaOne’s future
- Coach the sales teams on the NinjaOne products suite
- Give external training for our partners e.g. show how our new features can be applied in the day to day usage of our partners
- Become an advocate for our brand and actively promote our product solutions to our partners
- Other duties as needed
About You
- You have experience in technical sales of IT products
- Self-motivated and enjoy finding solutions for customers
- A quick learner and adaptable to new technologies and processes
- Professionally proficient in English
- Able to explain complex technical concepts in a simple manner to technical and non-technical folks (“Tell me like I am five”)
- Hungry to learn and love to figure out the why behind the why
- A challenger to the status quo and bring in and exercise your own ideas
- Champion in giving and receiving feedback
- Curious, eager to learn and open to admitting mistakes #growthmindset
- Solution-orientated and self-aware
- Someone who strives to empower others
- Big Plus: You have worked for an MSP or an internal IT helpdesk
- Big Plus: You gathered previous experience with RMM and/or Backup software
- Big Plus: Knowledge about APIs and Scripting
- Huge Plus: Additional languages
About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
- Our flexible working hours with remote office options enable you to successfully balance your personal life and your job
- You are insured through AXA Private Medical Insurance (PMI)
- Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life
- Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback)
- Grow personally and professionally with one of the fastest growing companies
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
Additional Information
This position isNOTeligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Remote
Solutions Engineer - English employer: NinjaOne
NinjaOne is an exceptional employer that prioritises employee well-being and professional growth, offering flexible remote working options across the UK. With a strong focus on collaboration and a culture rooted in curiosity, kindness, and integrity, employees benefit from comprehensive health insurance, personal development opportunities, and a supportive international team. Join us to make a meaningful impact in a fast-growing company dedicated to customer success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer - English
✨Tip Number 1
Get to know the company inside out! Research NinjaOne's products and services, and understand their unique selling points. This will help you answer questions confidently and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical explanations! Since you'll be explaining complex concepts, try breaking them down into simple terms. Use analogies or examples that anyone can relate to – it’ll make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with the community can give you insights into the company culture and even lead to referrals, which can double your chances of landing an interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the NinjaOne team. Good luck!
We think you need these skills to ace Solutions Engineer - English
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what a Solutions Engineer does. Dive into the job description and highlight how your skills match the responsibilities. We want to see that you can explain complex tech stuff simply!
Show Off Your Problem-Solving Skills:In your application, don’t just list your experience; tell us about specific challenges you've tackled in the past. We love candidates who can think on their feet and come up with creative solutions, so share those stories!
Be Yourself:We’re looking for someone who’s not afraid to show their personality. Use a friendly tone in your application and let your passion for technology and helping others shine through. Remember, we want to get to know the real you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at NinjaOne
✨Know Your Stuff
Make sure you dive deep into the NinjaOne platform before your interview. Understand its features, benefits, and how it fits into IT infrastructure management. Being able to discuss specific use cases will show that you're not just familiar with the product but can also explain it clearly to others.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to demonstrate your problem-solving skills. Think of examples from your past experiences where you tackled technical challenges or helped customers find solutions. This will highlight your ability to think on your feet and adapt to new situations.
✨Communicate Clearly
Since you'll be explaining complex concepts to both technical and non-technical folks, practice simplifying your explanations. Use analogies or everyday language to make your points clear. This will show that you can bridge the gap between tech and business effectively.
✨Show Your Curiosity
During the interview, express your eagerness to learn and grow within the role. Ask insightful questions about the company’s products, future developments, and how you can contribute to their success. This demonstrates your genuine interest in the position and the company.
