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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve inquiries with empathy.
- Company: Join SharkNinja, a global leader in innovative lifestyle solutions.
- Benefits: Enjoy competitive health insurance, retirement plans, and product discounts.
- Why this job: Make a real impact by enhancing customer experiences and driving loyalty.
- Qualifications: 2+ years in customer service management with strong communication skills.
- Other info: Be part of a diverse community that values innovation and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
As a Customer Service Advocacy Supervisor, you will represent the SharkNinja brand by delivering exceptional experiences rooted in unreasonable hospitality. In this role, you will lead a team of five Customer Service Advocates, ensuring operational excellence while actively engaging with customers to resolve inquiries and build lasting loyalty. You will promote SharkNinja products and services by identifying customer needs and positioning solutions that enhance product experiences. Address inquiries related to order status, pre-order questions, returns, troubleshooting, and other service concerns. Use a customer-first mindset to share targeted product features and benefits, driving satisfaction and loyalty.
What You’ll Do:
- Lead and coach a team of 5 Customer Service Advocates, delivering regular feedback, training, and development to drive high performance.
- Oversee customer interactions across all contact types within EMEA, ensuring timely resolution of inquiries and concerns.
- Handle escalated consumer complaints with empathy and professionalism.
- Monitor and maintain service quality to meet or exceed Key Performance Indicators (KPIs).
- Clarify customer needs, apply critical thinking, and leverage decision-support tools to resolve complex or non-standard issues.
- Demonstrate active listening and empathy, building rapport while addressing customer concerns effectively.
- Maintain comprehensive knowledge of client products, services, and updates.
- Contribute to initiatives aimed at improving customer satisfaction and overall business performance.
- Accurately track, document, and retrieve case details using the call tracking system.
- Leverage AI tools to support improvements in the consumer journey.
What You’ll Bring:
- Proven experience in customer service, call center, or similar service-oriented roles.
- Minimum 2 years of experience managing a customer service team.
- Exceptional verbal and written communication skills.
- Strong problem-solving ability, including independent research and resource utilization.
- Skilled in active listening and empathetic engagement with customers.
- Ability to quickly learn and adapt to new product features and launches.
- Collaborative team player with a solution-oriented mindset.
- High emotional intelligence; able to remain calm and professional during challenging interactions.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Customer Service Supervisor in Leeds employer: Ninjakitchen
Contact Detail:
Ninjakitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research SharkNinja's products and values so you can speak confidently about how you align with their mission during interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate exceptional verbal and written abilities. Role-play common customer scenarios with a friend to sharpen your responses and build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former SharkNinja employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Personal connections can make a big difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the SharkNinja team. Let's get you that interview!
We think you need these skills to ace Customer Service Supervisor in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about making a positive impact on people's lives.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and team management. We want to see how your skills align with our mission of delivering exceptional experiences!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at SharkNinja.
How to prepare for a job interview at Ninjakitchen
✨Know the Brand Inside Out
Before your interview, dive deep into SharkNinja's products and values. Familiarise yourself with their mission of delivering exceptional customer experiences and how they achieve that through innovation. This knowledge will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully coached or managed a team. Highlight how you provided feedback, resolved conflicts, or improved team performance to demonstrate your leadership capabilities.
✨Emphasise Empathy and Active Listening
In customer service, empathy is key. Be ready to discuss situations where you effectively listened to customers' concerns and resolved their issues. Use specific examples to illustrate your ability to connect with customers and provide solutions that enhance their experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to handle escalated complaints or complex inquiries. Practise articulating your thought process and the steps you took to resolve these situations effectively.
