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- Tasks: Lead a team to enhance customer experiences and resolve inquiries.
- Company: Global product design company with a focus on innovation.
- Benefits: Health insurance and professional growth opportunities.
- Why this job: Make a real impact in customer satisfaction and service excellence.
- Qualifications: 2+ years in team management and strong problem-solving skills.
- Other info: Dynamic environment that values innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A global product design company is seeking a Customer Service Advocacy Supervisor in Leeds, UK. The role involves leading a team of advocates to enhance customer experiences, resolving inquiries, and ensuring excellence in service quality.
Candidates should have a minimum of 2 years of experience in team management and strong problem-solving skills.
Competitive benefits include health insurance and professional growth opportunities. Join a dynamic environment that values innovation and customer satisfaction.
Customer Service Lead — Hybrid, EMEA in Leeds employer: Ninjakitchen
Contact Detail:
Ninjakitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead — Hybrid, EMEA in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We want to showcase our problem-solving skills and how we can lead a team effectively.
✨Tip Number 3
Show off your passion for customer satisfaction! During interviews, share specific examples of how you've enhanced customer experiences in the past. This will help us stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Lead — Hybrid, EMEA in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to enhance customer experiences in your previous roles.
Highlight Your Team Management Skills: Since we're looking for someone with team management experience, make sure to detail your leadership style and any successful projects you've led. We want to know how you motivate and support your team!
Be Problem-Solving Savvy: In your application, showcase your strong problem-solving skills. Describe situations where you've tackled challenges head-on and the positive outcomes that resulted. This will help us see how you can contribute to our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ninjakitchen
✨Know the Company Inside Out
Before your interview, make sure you research the global product design company thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Lead, you'll need to demonstrate your team management experience. Prepare specific examples of how you've successfully led a team, resolved conflicts, or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving skills. Think of common customer service challenges and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Your Passion for Customer Satisfaction
This role is all about enhancing customer experiences, so be ready to discuss what customer satisfaction means to you. Share examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for creating positive interactions.
