Customer Service Associate in Leeds

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Our purpose is to positively impact people’s lives every day, in every home around the world. We work hard to provide our consumers with high-quality, exciting 5-star products that make life easier.

As a Customer Service Associate, you will act as an ambassador for SharkNinja by promoting the brand and building loyalty through interactions rooted in unreasonable hospitality. You will play a key role in solving customer concerns, taking calls, and supporting the day-to-day operations of the CX team. You will answer customer calls, respond to emails, troubleshoot issues, and deliver 5-star service across every interaction. You will identify customer needs, recommend the right SharkNinja products, and help create exceptional product experiences that strengthen customer loyalty.

Responsibilities

• Respond to consumer complaints and escalations with urgency, professionalism, and empathy.
• Deliver outstanding support by listening attentively, clarifying needs, and resolving concerns promptly.
• Meet or exceed Key Performance Indicators (KPIs) related to service quality, accuracy, and customer satisfaction.
• Use decision-support tools, resources, and product knowledge to resolve non-standard or complex customer issues.
• Build rapport with customers through active listening and personalized recommendations.
• Maintain up-to-date knowledge of SharkNinja products, services, features, and new product launches.
• Participate in activities that improve customer satisfaction and overall team performance.
• Document, track, and retrieve information using customer service systems and call-tracking tools.

Requirements

• Previous experience in customer service, call centers, hospitality, retail, or other service-oriented environments.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and comfort using a variety of resources to find answers.
• Demonstrated experience actively listening and empathizing with customer concerns.
• Ability to research, learn products quickly, and stay current on new product launches.
• Strong team player with a collaborative mindset.
• Solution-oriented approach to communication.
• High emotional intelligence with the ability to stay calm, composed, and customer-focused during challenging interactions.
• Additional European language skills would be a huge benefit.

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day.