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For Companies At a Glance
- Tasks: Manage consumer issues and escalate high-priority claims with professionalism.
- Company: Join SharkNinja, a leader in innovative lifestyle solutions.
- Benefits: Enjoy competitive health insurance, retirement plans, and product discounts.
- Why this job: Shape the consumer journey and make a real impact on brand integrity.
- Qualifications: Strong organisation skills and a passion for customer-centric decisions.
- Other info: Be part of a diverse community that values your unique voice.
The predicted salary is between 28800 - 43200 £ per year.
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
About the role
In this role, you will serve as the subject matter expert for all high-priority escalations, including legal settlements. You will manage sensitive consumer issues, claims, and injury reports with accuracy and professionalism, while identifying and communicating product trends to the appropriate teams. You will also deliver clear, high level summaries of key findings and emerging themes. Additionally, you will support CX leadership and product teams by responding to requests that help inform customer centric decisions.
Responsibilities
- Review and validate all consumer claims to confirm the accuracy of the issue reported.
- Act as the primary point of contact for Legal, providing requested data and documentation.
- Lead the end-to-end management of high-priority escalations, including:
- Validating claim legitimacy
- Offering settlements where appropriate
- Approving agreed settlement terms
- Declining settlements when claims do not meet validity criteria
This position plays a critical role in shaping the consumer journey and representing our Brand with care and integrity.
What You'll Bring
- Demonstrate confidence, strong organisation, and exceptional attention to detail.
- Follow established processes efficiently and accurately, while identifying opportunities to enhance them.
- Collaborate effectively and maintain strong working relationships across teams.
- Consistently put the consumer at the centre of decisions and communications.
- Proactively identify issues and resolve or escalate them as needed.
- Communicate clearly with excellent professional written and verbal skills.
- Show resilience, flexibility, adaptability, and openness to change.
- Approach challenges with positivity and a solutions focused mindset.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Consumer Experience Specialist in Leeds employer: Ninjakitchen
Contact Detail:
Ninjakitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Experience Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SharkNinja on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding SharkNinja's products and values. Show how your skills align with their mission of delivering exceptional consumer experiences. We want to see that passion!
✨Tip Number 3
Practice your responses to common interview questions, especially around handling escalations and consumer issues. We need to see your problem-solving skills in action, so be ready to share examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our outrageously extraordinary community.
We think you need these skills to ace Consumer Experience Specialist in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about consumer experience and how you can contribute to our mission at SharkNinja.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Consumer Experience Specialist role. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ninjakitchen
✨Know Your Stuff
Before the interview, make sure you understand SharkNinja's products and their consumer experience philosophy. Familiarise yourself with common consumer issues and claims related to their products, as this will show your genuine interest and preparedness.
✨Showcase Your Communication Skills
As a Consumer Experience Specialist, clear communication is key. Practice articulating your thoughts on how you would handle escalated consumer issues. Use examples from your past experiences to demonstrate your ability to communicate effectively, both verbally and in writing.
✨Be Solutions-Focused
During the interview, highlight your problem-solving skills. Discuss specific instances where you've identified issues and implemented solutions. SharkNinja values a proactive approach, so be ready to share how you can contribute to enhancing consumer satisfaction.
✨Embrace the Culture
Familiarise yourself with SharkNinja's 'Outrageously Extraordinary' mindset. Be prepared to discuss how you align with their values of pushing boundaries and embracing change. Showing that you fit into their culture can set you apart from other candidates.
