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- Tasks: Manage escalations and consumer issues while collaborating with legal and product teams.
- Company: Global product design company in Leeds that values inclusivity and diverse voices.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in consumer experience and be part of an innovative team.
- Qualifications: Strong organisational skills and a consumer-centric mindset are essential.
- Other info: Join a dynamic team committed to inclusivity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A global product design company in Leeds is seeking a Consumer Experience Specialist to manage high-priority escalations and consumer issues, ensuring accuracy and professionalism. The role involves collaborating with legal teams, validating claims, and supporting product teams. Ideal candidates will have strong organizational skills and a consumer-centric approach. Join a company that promotes inclusivity and values diverse voices.
Consumer Experience Lead - Escalations & Insights in Leeds employer: Ninjakitchen
Contact Detail:
Ninjakitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Experience Lead - Escalations & Insights in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to consumer experience and escalations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed consumer issues or escalations in the past. We love seeing real-life applications of your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our inclusive team.
We think you need these skills to ace Consumer Experience Lead - Escalations & Insights in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Consumer Experience Lead role. Highlight any relevant experience in managing escalations and working with cross-functional teams, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about consumer experience and how your background makes you the perfect candidate for this role. Don’t forget to mention your consumer-centric approach!
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed multiple priorities or complex issues in the past. We want to see that you can handle high-pressure situations with professionalism and accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ninjakitchen
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect questions about handling escalations and consumer issues. Think of specific examples from your past experiences where you've successfully managed similar situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Organisational Skills
As a Consumer Experience Lead, strong organisational skills are key. Be ready to discuss how you prioritise tasks and manage multiple projects. You might even want to bring a portfolio or examples of your work that demonstrate your ability to stay organised under pressure.
✨Emphasise Inclusivity and Diversity
Since the company values diverse voices, be prepared to discuss how you promote inclusivity in your work. Share any experiences where you've worked with diverse teams or contributed to creating an inclusive environment. This will resonate well with the company's ethos.
