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For Companies At a Glance
- Tasks: Support and improve IT systems while providing hands-on technical solutions.
- Company: Join SharkNinja, a leader in innovative lifestyle products.
- Benefits: Enjoy competitive health insurance, retirement plans, and product discounts.
- Why this job: Make a real impact in a dynamic tech environment with growth opportunities.
- Qualifications: Experience with Windows, Office 365, and strong troubleshooting skills required.
- Other info: Be part of a diverse community that values your unique voice.
The predicted salary is between 36000 - 60000 £ per year.
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market. Developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
The IT Site Engineer acts as the primary local IT point of contact, responsible for supporting, operating, and continuously improving the regional IT environment. This role requires a highly hands-on professional who can manage infrastructure, support end users, and implement technical solutions aligned with global standards while addressing local business needs. The ideal candidate demonstrates strong ownership, technical depth, business partnership, and communication skills.
- Infrastructure & Systems Support
- Deploy, manage, and support Windows-based and Office 365 across on-premises and cloud platforms.
- Implement and support infrastructure solutions following vendor and global IT guidelines.
- Perform troubleshooting and root-cause analysis across server, network, and endpoint environments.
- Support asset management systems, ensuring accurate inventory, reporting, and data quality.
- Endpoint Management & Device Lifecycle
- Manage corporate devices through centralized management platforms.
- Support device provisioning, configuration, and troubleshooting throughout the full lifecycle.
- Assist in refining device deployment processes and application delivery to improve reliability and user experience.
- Coordinate hardware procurement, inventory tracking, and device replacements.
- End-User Support
- Provide Level 1 and Level 2 technical support to users within the assigned region.
- Support onboarding and offboarding processes, including account setup, hardware assignment, and security awareness.
- Act as the escalation point for local IT issues, coordinating with global IT teams or external vendors when required.
- Maintain clear communication with users, ensuring timely resolution and follow-up.
- Automation & Technical Solutions
- Design and develop scripts, tools, or lightweight applications to address operational gaps or regional requirements.
- Automate repetitive administrative tasks to improve efficiency and reduce manual effort.
- Document solutions and workflows to ensure maintainability and knowledge sharing.
- Security & Compliance Support
- Act as the local technical contact during security incidents or alerts.
- Execute remediation actions and follow-up activities in coordination with global security teams.
- Ensure local systems comply with corporate security policies and standards.
- Promote security best practices during onboarding and daily IT operations.
- Ownership & Continuous Improvement
- Take full ownership of local IT topics, ensuring issues are resolved end-to-end.
- Identify weaknesses in infrastructure, processes, or tooling and proactively propose improvements.
- Implement monitoring and diagnostic solutions to support stability and performance.
- Act as a trusted technical partner for the local business, balancing global standards with regional needs.
Some of the skills and experience we’re looking for:
- Strong experience supporting Windows and Office 365 environments.
- Understanding of AI tools and methodologies.
- Experience with endpoint management and software deployment platforms.
- Solid understanding of Active Directory and enterprise identity concepts.
- Strong troubleshooting skills across infrastructure, networking, and endpoints.
- Experience with scripting or automation (e.g., PowerShell, Python, or similar).
- Experience supporting hybrid IT environments.
- Exposure to asset management or monitoring tools.
- Experience supporting regional or multi-site IT operations.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To get together, we won’t just launch products—we’ll disrupt entire markets.
Our Diversity, Equity, and Inclusion
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
IT Site Engineer employer: Ninjakitchen
Contact Detail:
Ninjakitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Site Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SharkNinja on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into SharkNinja's products and culture. Show them you’re not just another candidate; you’re genuinely excited about their mission and how you can contribute to their outrageous success.
✨Tip Number 3
Practice your technical skills! Since the IT Site Engineer role is hands-on, brush up on your troubleshooting and scripting abilities. You might even want to run through some mock scenarios to show off your problem-solving chops.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive—just what they’re looking for!
We think you need these skills to ace IT Site Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Site Engineer role. Highlight your experience with Windows, Office 365, and any relevant scripting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your hands-on experience and problem-solving skills.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills, especially in troubleshooting and endpoint management. We love candidates who can demonstrate their expertise and how they’ve used it to improve processes.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our outrageously extraordinary community in no time!
How to prepare for a job interview at Ninjakitchen
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Office 365 environments. Be ready to discuss your experience with endpoint management and any scripting or automation tools you've used, like PowerShell or Python. This will show that you're not just familiar with the tech but can also handle it hands-on.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you performed root-cause analysis or resolved complex problems across server, network, and endpoint environments. This will demonstrate your strong troubleshooting skills and your ability to think critically under pressure.
✨Communicate Like a Pro
Since the role involves a lot of end-user support, practice how you explain technical concepts in simple terms. Be ready to discuss how you've maintained clear communication with users in previous roles, especially during onboarding and offboarding processes. This will highlight your strong communication skills and your ability to be a trusted partner.
✨Emphasise Continuous Improvement
Think about ways you've identified weaknesses in IT infrastructure or processes and how you've proposed improvements. Be prepared to discuss any monitoring or diagnostic solutions you've implemented to enhance stability and performance. This shows that you take ownership of your work and are committed to continuous improvement.
