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For Companies At a Glance
- Tasks: Lead the delivery of innovative infrastructure and platform services across cloud and on-premises environments.
- Company: Join SharkNinja, a global leader in lifestyle solutions and disruptive innovation.
- Benefits: Enjoy competitive health insurance, retirement plans, and employee discounts.
- Why this job: Make a real impact in a culture that pushes boundaries and embraces diversity.
- Qualifications: 8-12 years in IT infrastructure with strong leadership and technical skills.
- Other info: Be part of an extraordinary community focused on personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. The company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Responsibilities:
- Own delivery of EUS, infrastructure and platform services (compute, storage, network, cloud, middleware and end-user services).
- Ensure high availability, performance, and reliability of enterprise platforms.
- Manage SLAs, KPIs and service reporting.
- Lead incident, problem and change management processes.
- Drive continuous service improvement initiatives including AI.
- Oversee cloud environments (AWS, Azure, or GCP).
- Oversee backup, resilience and business continuity strategies.
Security & Compliance:
- Ensure infrastructure adheres to cybersecurity policies and regulatory requirements.
- Partner with security teams to implement monitoring, vulnerability management.
- Oversee backup, resilience and business continuity strategies.
Vendor & Financial Management:
- Direct managed service providers and third-party vendors.
- Oversee infrastructure budgets and cost control initiatives.
- Assist in contract and performance reviews.
Team Leadership:
- Direct and develop end-user services teams.
- Foster a culture of accountability, collaboration, and operational excellence.
- Support technical skill development and succession planning.
Required Qualifications:
- Bachelor’s degree in IT, Computer Science or relevant experience.
- 8–12 years of experience in EUS, IT infrastructure and platform services.
- 2–5 years leading and developing high performing technical teams.
- Proven experience managing enterprise-scale infrastructure operations.
- Practical experience and knowledge of cloud platforms (AWS, Azure, or GCP), virtualization (VMware/Hyper-V), enterprise networking experience (Cisco and SD-WAN a plus), Windows Server Administration, M365 Administration, Intune, Jamf, monitoring and ITSM tools (Jira/JSMOps, ServiceNow, etc.), and experience with ITIL-based service management.
Preferred Qualifications:
- ITIL certification.
- Cloud certifications (AWS/Azure/GCP).
- Experience in GDPR/SOX regulated or large enterprise environments.
- Experience with AI-OPS implementations.
- Backup and Recovery.
- AIOps.
- Security fundamentals.
- Strong stakeholder and vendor management skills.
Our Culture:
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer:
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support all associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Equal Opportunity Employer Statement:
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com.
Director, Infrastructure & Platform Services Delivery employer: Ninjakitchen
Contact Detail:
Ninjakitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Infrastructure & Platform Services Delivery
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SharkNinja on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into SharkNinja's products and culture. Show us that you’re not just another candidate; demonstrate your passion for innovation and how you can contribute to our outrageous goals.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences in a structured way—Situation, Task, Action, Result. It’ll help you stand out during the interview!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Director, Infrastructure & Platform Services Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director, Infrastructure & Platform Services Delivery. Highlight your experience with cloud platforms and service delivery management, as these are key for us at SharkNinja.
Showcase Your Leadership Skills: We want to see how you've led teams in the past. Share specific examples of how you've developed high-performing teams and fostered a culture of accountability and collaboration.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SharkNinja.
How to prepare for a job interview at Ninjakitchen
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud platforms like AWS, Azure, or GCP. Be ready to discuss your hands-on experience with these technologies and how you've managed enterprise-scale infrastructure operations in the past.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead high-performing teams. Prepare examples of how you've fostered a culture of accountability and collaboration, and be ready to discuss your approach to team development and succession planning.
✨Understand Service Delivery Metrics
Familiarise yourself with SLAs, KPIs, and service reporting. Be prepared to talk about how you've managed these metrics in previous roles and how you drive continuous service improvement initiatives, especially with AI.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed, how you approached change management, and your strategies for ensuring security and compliance in infrastructure.