3PL Contract Manager

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

This is a remote role but will require daily travelling to our warehouses around Corby, Northampton and Sheffield. The ideal candidate should be based in a commutable distance to these locations. In this role you will work closely with all teams becoming an integral part of the logistics team, working with the 3PL in order to improve service and operational activities.

Here are some of the EXCITING things you’ll get to do:

• Analysis of data
• Evaluate 3PL performance metrics to ensure delivery of all metrics within the 3PL agreements, implement documented root cause failure analysis and action plans to drive improved performance on a daily, weekly and monthly basis.
• Ensuring 3PL operational resources are in place to meet business forecast requirements.
• Manage day to day operations ensuring that service and operational activities are delivered on time.
• Ensure all 3PL service reporting is issued in line with agreed timescales.
• Monitor storage utilization across the 3PL and requirements to ensure storage requirements are in place to meet forecast requirements.
• Communicate resource and storage plans to internal stakeholders to ensure continuation in business performance and delivery of the most optimum cost.
• Identify and deliver cost reduction initiatives that drive continued improvement in operating cost per case.
• Ensure the accuracy of 3PL invoices through the validation and reconciliation of invoices related to all operational activities.
• Drive improved inventory accuracy across the 3PL, enforcing system hygiene, reduction in inventory loss and adherence to cycle / PI counts.
• Audit KPI performance ensuring accuracy of liability coding.
• Review 3PL SOPs on an annual basis and audit compliance to these standards.
• Identify and implement continuous improvement and cost saving initiatives.
• Support IT developments which impact and involve the 3PL.

Measures of success:

• Daily, weekly and monthly reporting and of contractual KPI’s in line with agreed timescales.
• Delivery of 3PL KPI’s, documented improvement plans and root cause analysis in place for any performance issues.
• Analysis of performance metrics and data to identify improvements to service and cost reduction opportunities.
• Invoice accuracy and delivery of cost reduction initiatives.
• Alignment of inventory and implementation of inventory integrity improvements.
• Escalation of performance related issues to the distribution director and internal stakeholders.
• Successful delivery of internal and external IT developments.

The success of this role is largely dependent on external 3rd parties and therefore managing these relationships will be a key to delivering success. The role will require weekly attendance at the 3PL depots in order to develop strong working relationships whilst balancing Safety, Service and Cost.

ATTRIBUTES & SKILLS:

• Proven track record of leading teams in a logistical environment and work in a fast-paced environment where continuous innovation is desired.
• Commitment to learning and expanding professional and technical knowledge.
• Seasoned analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
• Ability to clearly communicate data insights to others.
• Willingness to be hands on with workload.
• Ability to dive deep in understanding the product, our business, and the competitive landscape.

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer:

• Competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.
• High impact Learning Programs featuring bold voices redefining what’s possible.
• Be part of an outrageously extraordinary community.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration.