At a Glance
- Tasks: Lead a dynamic team, ensuring a fun and safe experience for customers.
- Company: Join the energetic Ninja Warrior Southampton team.
- Benefits: Training opportunities, career progression, and a vibrant work environment.
- Other info: Flexible hours with weekend availability; perfect for students!
- Why this job: Kickstart your leadership journey in a fast-paced, exciting setting.
- Qualifications: Experience in customer service and a passion for teamwork.
The predicted salary is between 31185 - 38115 £ per year.
Location: Ninja Warrior Southampton. 16 Hours per week, must be available weekends.
Ninja Warrior Southampton is looking for an enthusiastic and motivated Team Leader to join our team. This is a hands-on role that's perfect for someone who already has experience in a busy customer-facing environment and is ready to take on more responsibility. You'll lead by example, support the management team and help make sure every shift delivers a safe, fun and memorable experience for our customers.
What You'll Do
- Support the management team with the day-to-day running of the venue.
- Lead and motivate Team Members during shifts.
- Deliver outstanding customer service.
- Support the smooth running of activities, reception, food & beverage and other areas of the venue.
- Help allocate tasks and ensure they are completed to a high standard.
- Coach and support Team Members to develop their skills.
- Recognise great performance and provide constructive feedback where needed.
- Support health & safety checks and ensure procedures are followed.
- Maintain excellent standards of cleanliness and venue presentation.
- Handle customer queries and resolve issues where possible.
- Drive sales through upselling activities, food & beverage and retail.
- Support opening and closing procedures.
- Report maintenance, safety or operational issues to the management team.
- Step up and take ownership when required.
What We're Looking For
- You don't necessarily need previous management experience, but you'll need to demonstrate the confidence and potential to lead others.
- Experience working in a busy customer-facing environment.
- Confidence communicating with both customers and colleagues.
- Ability to motivate and support others.
- Lead by example and isn't afraid to get stuck in.
- Remain calm and make sensible decisions under pressure.
- Good organisation and time-management skills.
- Take responsibility and follow through on tasks.
- A positive, energetic and can-do attitude.
- Passionate about delivering a brilliant customer experience.
- Wants to learn, develop and progress within the business.
- Previous experience in leisure, hospitality, retail or a similar customer-facing environment would be beneficial.
What Success Looks Like
- Excellent customer satisfaction and NPS results.
- High standards of health & safety and compliance.
- A clean, safe and well-presented venue.
- Strong sales and upselling performance.
- An engaged and motivated team.
- Smooth and well-organised shifts.
Why Join Ninja Warrior?
- Take your first step into a leadership role.
- Training and development through the BGL Academy.
- Learn from an experienced venue management team.
- Opportunities to progress into Supervisor and management positions.
- Work in a fast-paced, energetic and fun environment.
- Recognition and reward for great performance.
If you're ready to develop your leadership skills, take on more responsibility and help us deliver an amazing experience at Ninja Warrior Southampton, we'd love to hear from you. Apply today and take the next step in your career with Ninja Warrior!
Our Commitment to Inclusion
We are committed to ensuring our recruitment process is accessible to everyone. Reasonable adjustments are available throughout the recruitment process; please speak with the hiring manager about any requirements. Please note: The successful candidate will be required to complete an Enhanced DBS Check.
Team Leader in London employer: Ninja
Ninja Warrior Southampton is an excellent employer that offers a vibrant and energetic work environment, perfect for those looking to step into leadership roles. With a strong focus on training and development through the BGL Academy, employees have ample opportunities for growth and progression within the company. Join us to lead a motivated team, deliver outstanding customer experiences, and enjoy recognition for your contributions in a fun-filled venue.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Ninja and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Ninja that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Ninja.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Ninja get a sense of who you are beyond your experience!
How to prepare for a job interview at Ninja
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Ninja and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
