At a Glance
- Tasks: Lead a dynamic team and create unforgettable experiences for our customers.
- Company: Join Ninja Leisure, a fun and inclusive leisure destination.
- Benefits: Exciting career growth, hands-on leadership experience, and a vibrant work environment.
- Other info: Opportunity to develop leadership skills in a fast-growing company.
- Why this job: Be part of a team that values fun, ambition, and collaboration.
- Qualifications: 1+ years in people management and a passion for customer service.
The predicted salary is between 40582 - 49600 £ per year.
Job Description
Ninja Leisure is all about creating space to play, connect and be together.
With iconic brands including Total Ninja and Ninja Warrior UK, we deliver high-energy challenges, confidence-building activities and memorable experiences for people of all ages, backgrounds and abilities.
Were growing fast and are passionate about creating exciting, inclusive and welcoming spaces where everyone can have fun, challenge themselves and make memories.
Our values are at the heart of everything we do
- Fun We bring energy, positivity and happiness to our teams and customers.
- Ambition We strive to improve, learn from every experience and always aim to do better.
- Collaboration We communicate openly, work together and support one another.
- Trust We create safe environments, act responsibly and believe in our people.
From Ninja obstacle courses and parkour-inspired challenges to soft play, fitness activities and group events, were always looking for new ways to bring people together.
And were only just getting started.
THE ROLE
Were looking for an enthusiastic and motivated Supervisor to join the team at Ninja Leisure Milton Keynes.
Working closely with the General Manager, youll help lead the day-to-day operation of the venue, ensuring our customers receive an outstanding experience every time they visit.
Youll be a visible and hands-on leader, supporting and developing the team, maintaining high operational and health & safety standards, and helping the venue achieve its financial and customer experience targets.
Youll also play an important role in promoting our retail and food & beverage offerings, helping to maximise revenue while keeping the customer experience fun and engaging.
Ultimately, youll help make Ninja Leisure Milton Keynes the go-to family-friendly leisure destination in the area, known for great experiences, excellent service and plenty of fun.
KEY RESPONSIBILITIES
- Leadership & People
- Lead by example and create a positive, energetic and inclusive team culture.
- Support, coach and develop team members to reach their full potential.
- Recognise and reward great performance while addressing underperformance fairly and effectively.
- Communicate company objectives, performance and important updates clearly and consistently.
- Support recruitment, induction and onboarding of new team members.
- Take responsibility for the welfare, development and performance of your direct reports.
- Conduct regular 1-to-1s, feedback and performance conversations in line with company processes.
- Maintain strong communication and collaboration with other Ninja Leisure Supervisors and the wider management team.
- Deputise for the General Manager / Assistant General Manager when required.
- Operations
- Be a visible presence across the venue, building positive relationships with customers and team members.
- Open and close the venue independently, completing all required checks and procedures.
- Identify and report operational issues, hazards and maintenance requirements promptly.
- Help maintain a safe, clean and welcoming environment for customers and colleagues.
- Support the implementation and ongoing review of operating procedures.
- Help maintain and protect the venues assets, equipment, stock and resources.
- Ensure health & safety procedures are followed, communicated and regularly reviewed.
- Stay up to date with relevant developments within the leisure and hospitality industry and identify opportunities to improve the venue.
- Attend and contribute to departmental and company meetings.
- Help deliver consistently high standards across all areas of the venue.
- Customer Experience
- Deliver and promote a customer-first culture across the venue.
- Ensure every team member provides friendly, professional and engaging service.
- Respond positively and effectively to customer feedback and issues.
- Help create memorable experiences that encourage customers to return.
- Commercial & Financial
- Support the management team in achieving revenue, contribution and KPI targets.
- Promote retail and food & beverage products in a fun and effective way.
- Follow and monitor all financial controls and purchasing procedures.
- Complete retail month-end and stock-taking procedures in line with company requirements.
- Identify opportunities to improve revenue and profitability.
- Ensure company policies and procedures are consistently followed.
- Marketing
- Support the management team in keeping the venues section of the BGL website accurate and up to date.
- Help promote activities, offers and experiences available at the venue where appropriate.
- WHAT WERE LOOKING FOR
Essential Experience
- At least 1 years people management experience.
- Experience working in a hands-on, customer-facing environment.
- Previous key holder experience.
- Experience carrying out health & safety checks and following safety procedures.
Skills
- Excellent verbal, written and listening communication skills.
- Strong organisation, planning and time-management skills.
- Ability to prioritise effectively and manage a busy workload.
- Good delegation and leadership skills.
- Strong coaching and team development skills.
- Good presentation skills.
- Confident problem-solving and decision-making skills.
- A pragmatic and solutions-focused approach.
- Ability to work collaboratively across teams.
- Personal Attributes
Were looking for someone who is
- Organised, enthusiastic and positive.
- A natural team player with a genuine passion for people.
- Confident leading from the front and getting stuck in.
- Results-driven with strong attention to detail.
- Adaptable and comfortable managing change.
- Someone who brings energy, enthusiasm and a can-do attitude to everything they do.
QUALIFICATIONS & REQUIREMENTS
- GCSEs or equivalent essential.
- First Aid at Work certification preferred.
- Full driving licence essential.
- The successful candidate will be required to complete an Enhanced DBS check.
WHY JOIN NINJA LEISURE?
This is an exciting opportunity to join a growing business where no two days are the same.
Youll be part of a team that believes leisure should be fun, inclusive and accessible to everyone, while having the opportunity to develop your leadership skills and make a real impact on the success of our Milton Keynes venue.
If youre an energetic people leader who loves creating great customer experiences and isnt afraid to get stuck in, wed love to hear from you.
Come and be part of the adventure at Ninja Leisure Milton Keynes.
OUR COMMITMENT TO ACCESSIBILITY
Were committed to making our recruitment process accessible to everyone.
If you require reasonable adjustments at any stage of the recruitment process, please speak with the hiring manager and well be happy to support you.
Supervisor in High Wycombe employer: Ninja
Ninja Warrior Southampton is an excellent employer that offers a vibrant and energetic work environment, perfect for those looking to step into leadership roles. With a strong focus on training and development through the BGL Academy, employees have ample opportunities for growth and progression within the company. Join us to lead a motivated team, deliver outstanding customer experiences, and enjoy recognition for your contributions in a fun-filled venue.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in High Wycombe
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ninja. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ninja
Don't be shy about reaching out to Ninja directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in High Wycombe
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ninja and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ninja
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
