Nini Social Care Services operates within highly regulated social care, statutory, and public sector environments requiring round-the-clock operational vigilance. As key operators across Home Office frameworks and local authority social care contracts, we provide crucial support to vulnerable adults, juveniles, and statutory care frameworks.
We are seeking a resilient, highly organised, and capable Operations & Compliance Supervisor to join our team as an operational buffer and middle manager between our administrative staff and Senior Leadership.
Role Overview
The Operations & Compliance Supervisor carries formal delegated authority, stepping in to make real-time operational decisions when Senior Leadership is absent. This role balances hands-on team supervision and frontline shift triage with essential accounts functions, including timesheet audits, mileage verification, payroll inputs, and client billing reconciliation.
Key Responsibilities
1. Operational Supervision & Delegated Authority
Act with operational authority in the absence of the Leads and Director, making critical decisions regarding service dispatch, risk management, and shift escalations.
Oversee daily workflows for Office Administrators, Duty Coordinators, and HR Assistants, ensuring tasks are prioritised and SLAs are met.
Triage and resolve complex operational challenges before escalating only high-risk issues to Senior Leadership.
2. Financial Coordination & Accounts Oversight
Review, audit, and sign off staff timesheets, call-out logs, and mileage reimbursements submitted across the Connecteam app prior to payroll runs.
Verify monthly client billing schedules against contract pricing frameworks to generate accurate invoicing data.
Work closely with the company’s Finance team to resolve pay queries, invoice disputes, or commissioner payment reconciliations.
3. Quality Assurance & Incident Triage
Handle urgent service disruptions, police custody suite escalations, or staff deployment emergencies with composure and authority.
Conduct regular audits on shift logs, booking accuracy, and post-event feedback.
Investigate performance lapses or client complaints, preparing formal evidence reports and conducting coaching where required.
4. Compliance, Vetting & Safeguarding
Audit compliance matrices regularly to ensure no unvetted or lapsed staff members (DBS, Right to Work, Safeguarding) are deployed on shifts.
Act as an initial escalation point for frontline staff raising safeguarding concerns, ensuring immediate reporting to statutory authorities when required.
Enforce strict GDPR compliance across employee records and communication portals.
NB: We do not offer visa sponsorship for this role.
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Operations & Compliance Supervisor employer: Nini Social Care Services CIC
Ceredigion County Council is an exceptional employer dedicated to making a positive impact in the community. With a strong focus on safeguarding and support, employees are provided with continuous training and development opportunities, fostering a culture of compassion and collaboration. Working in this role not only allows you to make a meaningful difference in the lives of vulnerable individuals but also offers a supportive environment where your contributions are valued and recognised.
Contact Details:
Nini Social Care Services CIC Recruitment Team
