At a Glance
- Tasks: Provide high-touch IT support to VIPs and front-office users in a fast-paced trading environment.
- Company: Join a leading firm known for its dynamic trading floor culture.
- Benefits: Competitive pay of £550 per day and a 6-month contract.
- Other info: Thriving environment with opportunities to work under pressure and enhance your technical skills.
- Why this job: Be the go-to tech partner for executives and make a real impact on their productivity.
- Qualifications: Strong desktop support experience and excellent communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
We are seeking an experienced Trade Floor Support Engineer to provide high-touch, white-glove IT support to Managing Directors, VIPs, and front-office users within a fast-paced, high-pressure trading and enterprise environment. This role is focused on delivering exceptional deskside and remote support to senior stakeholders, ensuring uninterrupted productivity and rapid resolution of technology issues across business-critical environments.
You will act as a trusted technical partner to executive users, providing hands-on support for incidents, service requests, and technical escalations with a strong emphasis on speed, accuracy, and discretion.
Key responsibilities:
- Support of Windows and macOS endpoints
- Enterprise collaboration tools (email, messaging, conferencing)
- Identity and access troubleshooting
- Management of device lifecycle activities including builds, refreshes, replacements, and decommissioning
- Support trading floor and meeting room technology, peripherals, and multi-monitor setups
The ideal candidate will have strong technical desktop support experience, excellent communication and stakeholder management skills, and proven ability to operate under pressure in regulated, front-office environments. Experience with enterprise endpoint management tools (MDM), ITSM platforms, and working closely with infrastructure and security teams is essential, along with a professional, discreet, and service-oriented approach.
Trade Floor Support in Wakefield employer: Ninetech
Join a dynamic and innovative company that prioritises employee well-being and professional growth, offering a collaborative work culture where your contributions are valued. As a Trade Floor Support Engineer, you will enjoy competitive pay and the opportunity to work closely with senior executives in a fast-paced trading environment, enhancing your skills while making a significant impact on business operations. With a focus on excellence and a commitment to providing top-tier support, this role offers a unique chance to thrive in a challenging yet rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Floor Support in Wakefield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ninetech.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ninetech. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Trade Floor Support in Wakefield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ninetech.
How to prepare for a job interview at Ninetech
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ninetech's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ninetech offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
