At a Glance
- Tasks: Provide top-notch technical support and onboard new users in a dynamic environment.
- Company: Join a leading global insurer focused on technology and people.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement.
- Why this job: Make a real impact by solving problems and improving user experiences.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We’re working with a leading global insurer looking to hire a Technical Support Specialist for their IT & Operations team in Birmingham. This role sits at the heart of their internal support function, helping onboard new users, resolving day-to-day issues, and keeping systems running smoothly. You’ll manage support tickets, maintain documentation, and make sure users get a fast, reliable service every time. If you’re the kind of person who enjoys solving problems, improving processes, and delivering great service, this is an opportunity to do all three within a business that’s serious about technology and people.
What You’ll Be Doing
- Act as the first line of support for all technical queries, managing and triaging tickets via Wrike
- Onboard new users to internal systems and provide ongoing support to existing users
- Troubleshoot and resolve user issues efficiently, escalating to 2nd line where necessary
- Maintain internal documentation and knowledge bases using Confluence
- Keep users informed on ticket progress and resolution updates
- Identify opportunities to improve support processes and overall user experience
What You’ll Bring
- Previous experience in a technical support or IT helpdesk role
- Familiarity with ticket management systems (Wrike experience is ideal)
- Ability to create and maintain documentation in Confluence or similar
- Excellent communication skills and a customer-first mindset
- A proactive approach to continuous improvement and problem-solving
Nice to have
- Experience in a customer-facing role
- Exposure to Agile ways of working or tools like JIRA
- Understanding of user-centric design principles
Why This Role?
You’ll be part of a collaborative team within a global insurer that’s investing heavily in its technology and operations. You’ll have space to learn, contribute, and grow while working on meaningful support challenges that make a difference to the business.
🏠 Hybrid: 2–3 days per week in the Birmingham office
Seniority Level: Associate
Employment Type: Full-time
Job Function: Information Technology
Industries: Insurance and Financial Services
Technical Support Specialist in Birmingham employer: nineDots.io
At nineDots.io, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our fully remote setup allows for flexibility while providing competitive salaries and opportunities for professional growth in the dynamic field of finance and technology. Join us to be part of a small, expert team dedicated to pushing the boundaries of quantitative development and AI integration.
