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- Tasks: Support clients with insolvency queries and guide them through onboarding.
- Company: Join a market leader in insolvency software launching a next-gen SaaS platform.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days leave, and private medical insurance.
- Why this job: Be part of an innovative team transforming the insolvency sector with impactful solutions.
- Qualifications: In-depth insolvency knowledge and practical IPS experience required; strong communication skills essential.
- Other info: Access to social events and ongoing personal development opportunities.
The predicted salary is between 32000 - 48000 £ per year.
A market leader in insolvency software is undergoing a major transformation with the launch of a next-generation SaaS platform. As part of this development, they are looking to hire experienced insolvency professionals to join their expanding product team as Subject Matter Experts (SMEs). This is a strong opportunity for candidates with hands-on IPS (Insolvency Practitioner Software) experience who are looking to transition into a client-facing, product-focused role supporting training, implementation, and product development.
Key Responsibilities
- Provide support to clients by resolving queries across a suite of insolvency products
- Develop a thorough understanding of the new SaaS platform and its functionalities
- Guide clients through onboarding and system migration
- Act as a central contact for client transition and implementation projects
- Create digital training materials using platforms such as WalkMe, including written guides, videos, and other documentation
- Analyse and map client workflows to support accurate product adoption
- Collaborate with internal teams to test new features and provide feedback
Requirements
- In-depth knowledge of both corporate and personal insolvency processes
- Practical experience using IPS or similar insolvency software
- Familiarity with IPS SQL (advantageous but not essential)
- Strong communication skills, with the ability to simplify complex processes
- Well-organised, proactive, and able to meet project deadlines
- Confident in delivering virtual and in-person training
- Competency in Microsoft Office tools
Benefits
- Competitive salary and discretionary bonus
- Hybrid working model with flexibility
- 25 days annual leave (increasing with service) plus a birthday holiday
- Private medical insurance
- Employer pension contributions
- On-site parking
- Access to company-hosted social events and industry networking opportunities
- Ongoing personal development and internal progression pathways
For more information or to express interest in this role, please reach out Jack Harding at 07799128538 or jharding@weareninetwenty.
Subject Matter Expert - Insolvency employer: Nine Twenty
Contact Detail:
Nine Twenty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subject Matter Expert - Insolvency
✨Tip Number 1
Familiarise yourself with the latest trends in insolvency software and SaaS platforms. This knowledge will not only help you understand the product better but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insolvency sector, especially those who have experience with IPS. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to showcase your communication skills by practising how to explain complex insolvency processes in simple terms. This is crucial for a client-facing role where clarity is key.
✨Tip Number 4
Consider creating a portfolio of any training materials or guides you've developed in the past. This will give you a tangible way to demonstrate your ability to create effective digital training resources.
We think you need these skills to ace Subject Matter Expert - Insolvency
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Subject Matter Expert - Insolvency position. Familiarise yourself with the key tasks such as client support, onboarding, and creating training materials.
Tailor Your CV: Highlight your relevant experience in insolvency processes and any practical use of IPS or similar software. Make sure to emphasise your communication skills and ability to simplify complex processes, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for insolvency and your understanding of the SaaS platform. Mention specific experiences that demonstrate your ability to support clients and develop training materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism, which is essential for this client-facing role.
How to prepare for a job interview at Nine Twenty
✨Showcase Your Insolvency Knowledge
Make sure to highlight your in-depth understanding of both corporate and personal insolvency processes during the interview. Be prepared to discuss specific scenarios where you've applied this knowledge, as it will demonstrate your expertise and suitability for the role.
✨Familiarise Yourself with SaaS Platforms
Since the company is launching a next-generation SaaS platform, it's crucial to familiarise yourself with SaaS concepts and functionalities. Research the latest trends in insolvency software and be ready to discuss how you can contribute to the product development and client onboarding processes.
✨Prepare for Client-Facing Scenarios
As this role involves client interaction, prepare for questions related to client support and training. Think of examples where you've successfully resolved client queries or delivered training, and be ready to explain how you would approach onboarding clients to the new system.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice simplifying complex insolvency processes into easy-to-understand terms. During the interview, focus on how you can convey information clearly, whether in written guides or during virtual and in-person training sessions.
