At a Glance
- Tasks: Lead service delivery for high-profile cloud and digital transformation programmes.
- Company: Dynamic tech firm focused on innovative cloud solutions.
- Benefits: Competitive daily rate, hybrid work model, and potential for contract extension.
- Other info: Collaborate with international teams and enhance your career in a fast-paced environment.
- Why this job: Make a real impact on global projects while working with cutting-edge technology.
- Qualifications: Experience in service delivery management and strong AWS knowledge.
We are looking for an experienced Service Delivery Manager to support several high-profile, enterprise-scale cloud and digital transformation programmes. The role will initially focus on the global rollout of a new AWS-based digital licensing platform for a major international organisation. You will also provide service delivery oversight across other complex cloud and Kubernetes engagements. Sitting at the centre of customer, PMO and technical delivery activity, you will ensure stakeholders remain aligned, communications are consistent and delivery risks are identified and addressed early. You will work with a large, internationally distributed team, including significant offshore delivery capability.
Key responsibilities:
- Own service delivery governance across multiple complex programmes
- Act as the link between customers, PMO and technical delivery teams
- Maintain clear, consistent internal and customer communications
- Identify, manage and elevate delivery risks, issues and dependencies
- Lead service reviews, governance meetings and delivery reporting
- Manage senior stakeholder relationships and customer expectations
- Coordinate UK-based and offshore technical teams
- Support operational readiness and project-to-service transition
- Ensure actions have clear owners and are driven through to resolution
We’re looking for:
- Proven Service Delivery Management experience in enterprise technology environments
- Experience with complex cloud, application or managed-service programmes
- A good understanding of AWS and familiarity with Kubernetes
- Strong service governance, reporting and risk-management skills
- Experience working closely with PMO and project delivery teams
- Confidence communicating with senior customers and technical stakeholders
- Experience coordinating globally distributed or offshore teams
- The ability to manage several concurrent workstreams in a fast-moving environment
This is an excellent opportunity to take a leading delivery role across large-scale international programmes, with strong potential for extension beyond the initial six months.
Service Delivery Manager employer: Nine Twenty
Our client is an exceptional employer, offering a dynamic and innovative work environment that prioritises employee growth and development. With a strong focus on AI enablement and intelligent business transformation, employees are encouraged to lead and innovate while working with enterprise clients across the UK. The remote-first culture, combined with opportunities for technical mentorship and career progression, makes this role particularly rewarding for those passionate about the Microsoft ecosystem and looking to make a significant impact in their field.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Nine Twenty. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Nine Twenty.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Nine Twenty.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Nine Twenty and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Nine Twenty
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Nine Twenty will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Nine Twenty.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Nine Twenty.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Nine Twenty. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
