At a Glance
- Tasks: Lead a team to provide top-notch technical support and resolve complex issues.
- Company: Nine Twenty, a dynamic company in Glasgow focused on global connectivity.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Join a passionate team dedicated to delivering outstanding outcomes.
- Why this job: Make a real difference by driving service excellence and improving customer experiences.
- Qualifications: Experience in technical support and strong leadership skills.
The predicted salary is between 40000 - 45000 £ per year.
Nine Twenty in Glasgow is seeking a hands-on Technical Support Lead to own the external support function and lead a team of five Technical Support Analysts, acting as the senior escalation point for complex issues. You will drive service excellence, improve operational processes and communicate with customers while collaborating with Service Delivery and Engineering to resolve incidents and deliver outstanding outcomes.
Tech Support Lead — Global Connectivity & Service in Glasgow employer: Nine Twenty
At Nine Twenty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within our hybrid Glasgow team. Employees benefit from ongoing professional development opportunities, a supportive environment that encourages growth, and the chance to work with cutting-edge AI technologies, making it a truly rewarding place for those looking to make a meaningful impact in tech sales.
