At a Glance
- Tasks: Own and shape CRM to enhance client engagement and marketing strategies.
- Company: A forward-thinking Scottish Law Practice with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a dynamic team where your ideas and energy are valued.
- Why this job: Make a real impact by improving processes and driving client relationships.
- Qualifications: Experience in data management, preferably in a legal context, with strong problem-solving skills.
The predicted salary is between 30000 - 32000 £ per year.
Edinburgh or Glasgow (Hybrid 3 days in the office) £30,000 - £32,000
About the Company
This Scottish Law Practice has a genuine commitment to the communities they serve and a culture that's collaborative, agile and refreshingly free of hierarchy. This is a firm that invests in its people and isn't afraid to do things differently. Marketing and business development are taken seriously here. CRM sits at the heart of how they understand and grow client relationships and this hire is central to that ambition.
About the Job
This is a pivotal role for someone who wants to own CRM properly, not just maintain it, but genuinely shape how the firm uses data to drive client engagement, marketing campaigns and business development activity. You'll work closely with the Marketing Manager to ensure the CRM is accurate, insightful and actively used across the business. Day to day, you'll be managing data quality and governance, building segmentation and reporting, supporting campaign execution, and tracking pipeline activity. You'll also play a key role in training colleagues and embedding best practice across the firm, helping people get real value from the system. There's genuine scope here to improve processes, influence decisions and be seen as the internal authority on CRM.
About the Candidate
You’ll ideally bring experience with Legal or you'll understand how law firms handle data: the sensitivities, the permissions, the compliance considerations. Beyond the technical, we're looking for a particular type of person: a problem-solver who's driven to fix things and make them better, who doesn't wait to be told, and who brings energy and a positive attitude to everything they do. You'll be analytical and data-driven, but also confident communicating with partners and senior stakeholders in plain language. If you're someone who gets frustrated when things aren't working as well as they could be, and actually does something about it, you'll fit right in.
You can apply for this role by reaching out to Kerry McFarlane at Nine Twenty Recruitment for a confidential chat, or send your CV via the link. If you meet most but not all of the requirements of this role, we would still love to hear from you.
CRM Executive employer: Nine Twenty
This Scottish Law Practice is an exceptional employer, offering a collaborative and agile work culture that prioritises employee development and community engagement. With a strong focus on marketing and business development, the firm empowers its CRM Executive to shape client relationships and drive impactful strategies, all while enjoying the benefits of a hybrid working model in vibrant cities like Edinburgh or Glasgow. Employees are encouraged to innovate and influence decisions, making it a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the legal sector, especially those who work with CRM systems. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! If you've got experience with data management or CRM tools, be ready to discuss specific examples in interviews. We want to see how you’ve made an impact in previous roles.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle problem-solving scenarios during interviews. They might throw a curveball your way to see how you think on your feet—so keep that positive attitude front and centre!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely excited about joining our team.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Executive. Highlight your experience with data management and any relevant skills that align with the job description. We want to see how you can genuinely shape client engagement!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and positive attitude. Let us know why you're excited about this role and how you can bring energy to our team.
Showcase Relevant Experience:If you've worked in a legal environment or have experience with CRM systems, make sure to highlight that! We’re looking for someone who understands the nuances of data handling in law firms, so don’t hold back on those details.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at Nine Twenty
✨Know Your CRM Inside Out
Make sure you understand the CRM systems relevant to the role. Familiarise yourself with how data drives client engagement and marketing campaigns. Be ready to discuss how you've used CRM tools in the past to improve processes or solve problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of times when you've identified issues and taken the initiative to fix them. This role is all about being proactive, so highlight your ability to tackle challenges head-on and make things better.
✨Communicate Clearly and Confidently
Since you'll be working with partners and senior stakeholders, practice explaining complex data insights in simple terms. Being able to communicate effectively will show that you can bridge the gap between technical details and business needs.
✨Emphasise Your Collaborative Spirit
This firm values a collaborative culture, so be prepared to discuss how you've worked well in teams. Share experiences where you've trained colleagues or shared best practices, demonstrating your commitment to helping others succeed.
