At a Glance
- Tasks: Support customers with cloud identity solutions and manage incidents in a dynamic tech environment.
- Company: A growing tech organisation focused on secure cloud identity solutions.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and strong customer relationships.
- Why this job: Join a team making a real impact in cloud technology and customer support.
- Qualifications: Experience in technical support, especially with Microsoft cloud technologies.
The predicted salary is between 35000 - 45000 € per year.
A growing technology organisation specialising in secure cloud identity solutions is looking to appoint a Service Support Engineer to join its Delivery & Support function. The business works across highly regulated environments, supporting enterprise and public sector customers with scalable Microsoft cloud and identity platforms.
The role involves supporting customers across a range of cloud-based identity and SaaS solutions. You will act as a technical escalation point, managing incidents and service requests while working closely with engineering, architecture, and delivery teams to ensure a high standard of customer support and operational resilience. You will also contribute towards service improvement initiatives, support readiness for new releases, and help maintain strong customer relationships across key accounts.
Key responsibilities include:
- Managing incidents and service requests across Azure and identity platforms
- Investigating and troubleshooting issues within cloud-based SaaS environments
- Supporting SLA management, ticket ownership, and service documentation
- Working closely with internal teams and external support partners
- Assisting with root cause analysis and continuous service improvement
- Supporting service transition, go-live activities, and early life support
- Contributing to customer reporting, operational reviews, and KPI tracking
About you
You will bring previous experience within a technical support or cloud support environment, ideally supporting Microsoft technologies and identity-based solutions. You will demonstrate:
- Experience supporting Azure or Microsoft cloud technologies
- Knowledge of authentication protocols such as OAuth, OpenID Connect, or SAML
- Strong troubleshooting and incident management capabilities
- Experience supporting SaaS or cloud-hosted platforms
- Excellent communication and stakeholder management skills
- A proactive mindset with strong attention to detail and documentation
Experience with Entra ID, Azure AD B2C, App Insights, PowerShell, or Microsoft monitoring tools would be highly beneficial.
Support Services Engineer employer: Nine Twenty Recruitment
Join a dynamic technology organisation in Edinburgh that prioritises employee growth and innovation within the secure cloud identity solutions sector. With a hybrid working model, you will benefit from a collaborative work culture that encourages continuous learning and development, while also enjoying the unique advantage of working in a city renowned for its vibrant tech community. This role offers meaningful opportunities to engage with enterprise and public sector clients, ensuring your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Support Services Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your Azure and identity solutions knowledge. We recommend doing some mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, be ready to discuss specific incidents you've managed. We want to hear how you tackled challenges and what you learned from them—this is key for a technical support role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Support Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Azure and Microsoft cloud technologies. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and incident management capabilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting cloud-based identity solutions and how your proactive mindset can contribute to our team. Keep it engaging and relevant to the job description.
Show Off Your Communication Skills:Since this role involves working closely with customers and internal teams, make sure to highlight your excellent communication and stakeholder management skills in your application. We love candidates who can convey complex ideas clearly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Nine Twenty Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure and Microsoft cloud technologies. Be ready to discuss your experience with authentication protocols like OAuth and SAML, as well as any troubleshooting you've done in cloud environments. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of incidents you've managed or resolved in previous roles. Highlight your approach to root cause analysis and how you contributed to service improvements. This will demonstrate your proactive mindset and ability to think critically when faced with challenges.
✨Communicate Clearly and Confidently
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview. This will help you convey your experiences effectively and keep the conversation flowing smoothly.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for will help you tailor your answers to align with their expectations. Plus, it shows that you’re genuinely interested in being part of their team, which can set you apart from other candidates.
