Connecting Top Talent with Tech Companies Across the UK | Driving Growth Through Strategic Hiring Onsite + Hybrid Working Options Travel Requirements: Flexibility to travel to sites as required, both domestically and internationally Role Overview: We are looking for a Senior Service Delivery Analyst to join our Service Delivery Team in a second-line capacity. This role is focused on supporting, maintaining, and enhancing IT infrastructure across a global fleet of vessels. The successful candidate will provide remote technical support and will occasionally travel on-site to deliver in-person assistance. This is an excellent opportunity to join a well nurtured team, deepen your technical expertise and grow within a diverse, international environment. Key Responsibilities: Deliver second-line remote support to vessel-based personnel, with occasional on-site travel for critical tasks. Install, configure, and troubleshoot a variety of hardware and software including servers, laptops, mobile devices, storage systems, and networking equipment. Assist in designing and implementing onboard IT infrastructure for new and existing vessels. Monitor systems to ensure optimal performance and reliability. Conduct routine system and network upgrades. Enforce IT security protocols and manage backup systems. Coordinate with external vendors and service providers for issue resolution and project execution. Manage and resolve incidents in line with SLAs using ITSM tools. Participate in IT onboarding and vessel refresh projects. Develop and maintain internal knowledge base documentation. Recommend service improvements and contribute to process enhancement. Support end-user training and communication related to IT procedures. Mentor junior support analysts when required. Attend meetings on incidents, changes, and project updates. Follow standardised procedures for Incident, Change, and Problem Management. Candidate Requirements: HNC/HND or equivalent relevant experience. Strong background in a fast-paced IT support environment, ideally with remote user support. Excellent problem-solving and communication skills. Technical Experience Required: Networking fundamentals (DNS, DHCP, VLANs, Routing). Desktop, thin client, mobile, and printer hardware support. Windows 7
Senior Service Delivery Analyst employer: Nine Twenty Recruitment
Join a well-established Scottish organisation that prioritises employee well-being and professional growth. With a strong commitment to modernising essential services, this role offers a collaborative work culture, competitive benefits, and opportunities for career advancement in a meaningful sector. Experience the unique advantage of contributing to impactful projects while working in a supportive environment across multiple sites.
