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- Tasks: Provide IT support and troubleshoot issues for clients via phone and email.
- Company: A growing telecoms and IT services provider with a dynamic team.
- Benefits: Professional development, supportive culture, and exposure to diverse technologies.
- Why this job: Join a forward-thinking company and grow your IT skills in an exciting environment.
- Qualifications: Experience in 1st Line IT Support and strong communication skills.
- Other info: Great opportunity for career growth during an exciting phase of expansion.
The predicted salary is between 30000 - 42000 £ per year.
A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment.
Key Responsibilities
- Act as the first point of contact for IT support via phone and email
- Log and manage support tickets using the helpdesk system
- Diagnose and resolve issues involving hardware, software, networks, and user accounts
- Provide first-time fixes where possible and escalate complex cases when required
- Configure and deploy new devices including PCs, laptops, and mobile devices
- Manage user accounts and permissions in Microsoft 365 and Active Directory
- Deliver remote and occasional on-site support
- Maintain clear communication with clients and ensure timely updates
Essential Skills & Experience
- Experience in a 1st Line IT Support role (MSP background preferred)
- Excellent communication and customer service skills
- Strong troubleshooting and multitasking abilities
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Familiarity with IT ticketing systems (e.g., ZenDesk, ServiceNow)
Desirable Skills
- Experience working within MSP or ITIL frameworks
- Understanding of DNS, DHCP, VPNs, and firewall configurations
- Experience with virtual machines (VMWare)
- Cisco CCNA certifications (or working towards)
What’s on Offer
- Opportunities for professional development and technical training
- Supportive, collaborative team culture
- Exposure to a wide range of technologies and industries
- A chance to grow with a forward-thinking organisation during an exciting phase of expansion
Information Technology Support Specialist employer: Nine Twenty Recruitment
Contact Detail:
Nine Twenty Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them your passion for IT support!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences and skills in your conversations. Show how your background aligns with their needs, especially in troubleshooting and customer service.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for enthusiastic candidates like you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line IT Support, especially if you've worked in an MSP environment. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and why you’re excited about joining our dynamic team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Relevant Skills: When filling out your application, make sure to mention your proficiency with Windows OS, Microsoft 365, and any ticketing systems you've used. We’re looking for candidates who can hit the ground running, so highlight those skills that make you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nine Twenty Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you’ve had. This will show your technical competence right off the bat!
✨Practice Your Communication Skills
Since you'll be the first point of contact for IT support, strong communication is key. Practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable with handling different types of customer queries.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like ZenDesk or ServiceNow, make sure to highlight that. If not, do a bit of research on how these systems work. Being able to talk about logging and managing support tickets will demonstrate your readiness for the role.
✨Show Enthusiasm for Learning
This position offers opportunities for professional development, so express your eagerness to learn and grow. Mention any relevant courses or certifications you're pursuing, like Cisco CCNA, to show that you're proactive about your career in IT support.