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- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Permanent role with competitive salary and opportunities for career growth.
- Other info: Collaborative culture with potential for professional development.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: 1 year of experience in technical support and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Location: Glasgow area, UK
Working Pattern: Monday to Friday, Full-Time
Contract Type: Permanent
About the Role
We are seeking a motivated IT Service Specialist to join our Service Desk team as the first point of contact for all IT‑related queries. You will play a key role in ensuring the smooth operation of end‑user systems by providing timely support, resolving technical issues, and delivering a high standard of customer service. This is an excellent opportunity for someone looking to develop their IT support career within a collaborative and fast‑paced environment.
Key Responsibilities
- You will be responsible for handling incoming IT service requests via multiple channels including portal, email, phone, and chat.
- The role involves diagnosing and resolving known technical issues, as well as investigating and troubleshooting new problems in line with established procedures.
- Where necessary, you will escalate more complex issues to second‑line support teams, ensuring all relevant details are clearly documented.
- You will monitor assigned tickets through to resolution, maintaining accurate records and contributing to internal knowledge base articles.
- A strong focus on customer satisfaction is essential, ensuring clear communication and timely updates to users.
- The role also includes supporting onboarding and offboarding processes, such as account setup, access management, and equipment provisioning.
- You may also collaborate with wider IT teams on projects and service improvements.
Skills and Experience
You should have at least one year of experience in a technical support or service desk role, with a solid understanding of computer hardware, software, and basic networking. Strong communication skills are important, along with the ability to troubleshoot and resolve technical issues effectively. An understanding of ITIL practices (such as ITIL v4 Foundation) would be beneficial. Exposure to Microsoft 365 administration or networking certifications (such as CCNA) is advantageous. Experience working in regulated industries would also be helpful but is not essential.
What We’re Looking For
We are looking for someone who demonstrates strong problem‑solving ability, can work effectively under deadlines, and pays close attention to detail. You should be comfortable collaborating with colleagues across IT teams and communicating with users at all levels.
Information Technology Services Specialist employer: Nine Twenty Recruitment
Contact Detail:
Nine Twenty Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving abilities and customer service experience.
✨Tip Number 3
Tailor your approach! When applying for the IT Service Specialist role, highlight your technical support experience and any relevant certifications. Make sure to show how you can contribute to the team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Information Technology Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Nine Twenty Recruitment
✨Know Your Tech Basics
Make sure you brush up on your knowledge of computer hardware, software, and basic networking. Since the role involves troubleshooting technical issues, being able to speak confidently about these topics will show that you're prepared and capable.
✨Practice Your Communication Skills
As an IT Service Specialist, you'll be the first point of contact for users. Practise explaining technical concepts in simple terms. This will help you demonstrate your ability to communicate effectively with users at all levels during the interview.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices can give you an edge. If you have time, look into ITIL v4 Foundation principles and think about how they apply to service desk operations. Being able to reference these in your interview will show your commitment to best practices.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Highlighting your problem-solving abilities will demonstrate that you can handle the challenges of the role and contribute positively to the team.