At a Glance
- Tasks: Lead a team of analysts to resolve complex technical issues and ensure top-notch service.
- Company: Join a growing tech business that values innovation and teamwork.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Mentor a talented team while tackling exciting challenges.
- Why this job: Make a real impact by driving service excellence in a high-impact role.
- Qualifications: Experience in B2B tech support and strong ITSM knowledge required.
The predicted salary is between 50000 - 65000 £ per year.
Nine Twenty Recruitment is seeking a Technical Support Lead to head an externally facing technical support function in a growing technology business. You will lead five Technical Support Analysts, acting as the senior escalation point for complex issues and driving service excellence across incident, problem and change processes.
This hands-on leadership role requires experience in B2B tech support, strong ITSM knowledge, and the ability to mentor a team while delivering outstanding customer support.
Technical Support Lead - Global, High-Impact Escalations in Glasgow employer: Nine Twenty Recruitment
Join a forward-thinking organisation in Kirkcaldy, Scotland, where as a Junior Business Analyst, you will play a pivotal role in driving AI and digital transformation initiatives. Our collaborative work culture fosters innovation and personal growth, offering you the chance to develop your skills while working alongside diverse teams across various departments. With a focus on employee development and a commitment to creating impactful solutions, this is an excellent opportunity for those seeking meaningful and rewarding employment in a dynamic environment.
