At a Glance
- Tasks: Lead a team to provide top-notch technical support and resolve complex issues.
- Company: Join a growing tech business focused on service excellence.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Experience in technical support and strong leadership skills.
The predicted salary is between 60000 - 70000 £ per year.
Nine Twenty Recruitment is seeking an experienced Technical Support Lead to head a client-facing support function for a growing technology business.
You will manage a five-person team of Technical Support Analysts and act as the senior escalation point for complex issues, driving service excellence and process improvements.
You will own incident management, mentor staff, and collaborate with Engineering and Service Delivery to enhance customer outcomes in a fast-paced environment.
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Technical Support Lead: Global Connectivity & ITIL Expert in Glasgow employer: Nine Twenty Recruitment
Join a forward-thinking organisation in Kirkcaldy, Scotland, where as a Junior Business Analyst, you will play a pivotal role in driving AI and digital transformation initiatives. Our collaborative work culture fosters innovation and personal growth, offering you the chance to develop your skills while working alongside diverse teams across various departments. With a focus on employee development and a commitment to creating impactful solutions, this is an excellent opportunity for those seeking meaningful and rewarding employment in a dynamic environment.
